GRIT: Global Consumer Financial Services, Service Channels & Transformation, Service Transforma[...]

OVERSEA-CHINESE BANKING CORPORATION LIMITED; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading banking institution in Singapore is seeking a Service Transformation Associate to enhance customer experience through data-driven insights. The successful candidate will develop dashboards, create visualizations, and conduct research to support various projects aimed at improving service delivery. With a strong focus on analytics and collaboration, this role offers a unique opportunity for recent graduates to launch their careers in a dynamic banking environment.

Benefits

Competitive base salary

Flexible benefits

Professional development opportunities

Qualifications

• Recent graduate from a Polytechnic or University with a diploma or degree in a relevant field.
• Proficient in Excel and creating Macros.
• Possess a strong foundation in data analysis and reporting.

Responsibilities

• Build and maintain Macros dashboards to automate report generation.
• Develop compelling data visualizations to transform data into clear insights.
• Conduct thorough desk research on service frameworks and industry best practices.
• Collate data and prepare materials for service awards.

Skills

Excel proficiency

Data analysis

Problem-solving skills

Communication skills

Education

Diploma or degree in a relevant field

Tools

Macros

VBA

Job description

Why Join

Shape exceptional customer experiences at OCBC. As a Service Transformation Associate, you’ll directly contribute to how we serve our customers across channels. You’ll be part of a team focused on data-driven insights and impactful initiatives, building a stronger, more customer-centric OCBC. This is a fantastic opportunity to launch your career with a leading bank, and make a real difference from day one.

How you succeed

Success in this role means proactively seeking opportunities to turn data into actionable insights. You'll need to be detail-oriented, comfortable with data analysis, and eager to learn about the banking industry and best practices in service delivery. Collaboration is key – you'll work closely with the team to deliver impactful results and support OCBC’s commitment to customer excellence.

What you do

You will:

• Build and maintain Macros dashboards to automate report generation.
• Develop compelling data visualizations to transform data into clear insights.
• Conduct thorough desk research on service frameworks and industry best practices.
• Collate data and prepare materials for OCBC’s participation in service awards.
• Support the planning and execution of customer‑centricity events and communications.
• Provide administrative support as needed for various projects.

Who you work with

Global Consumer Financial Services (GCFS) is all about helping consumers get what they want from life. It’s a broad ambition. So, the team offer an equally wide range of services. From branch to premier banking and everything in‑between. That’s a lot to get your teeth into and many career paths to follow. And you’ll be doing it all while learning from the best in an award‑winning environment. You’ll be within the Service Channels & Transformation team, specifically focusing on Service Communications & Awards.

Who you are

• A recent graduate from a Polytechnic or University with a diploma or degree in a relevant field.
• Proficient in Excel and creating Macros.
• Possess a strong foundation in data analysis and reporting.
• Demonstrate business acumen and an understanding of service management principles.
• Exhibit strong problem‑solving and communication skills.
• Knowledge in VBA is a plus.

Learning Objectives

This role will provide you with:

• Enhanced competency in data analytics, enabling you to deliver actionable service insights.
• Experience in supporting the development and implementation of customer‑centric programs.
• Opportunities to develop process improvement skills through practical application and analysis.

Who we are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future‑ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career. Your Opportunity Starts Here.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry‑leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.