Global & Yield Allocation Director

DHL GLOBAL FORWARDING (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

DHL GLOBAL FORWARDING (SINGAPORE) PTE. LTD. is seeking a senior leader to drive capacity, allocation management and yield optimization across global routes.

You will guide routing-guide governance, coordinate with countries and stations, and optimize trade decisions to maximize customer value and financial performance. The role requires a strong background in Ocean Freight, allocation and yield management, with experience leading cross-functional teams and influencing stakeholders in a

Qualifications

• Bachelor's degree or higher in international logistics, supply-chain management, business, trade or a comparable field.
• 8+ years of experience in Ocean Freight forwarding and 5+ years in allocation and yield management.
• Experience in a complex multinational organization and influencing stakeholders outside reporting lines.

Responsibilities

• Drive capacity and allocation process, propose optimal trade positions and optimize distribution across origins.
• Align forecasts, commitments, bookings, liftings and capacity; identify constraints and underutilization early.
• Govern routing-guide outcomes and align with country, station and gateway requirements.
• Validate operational feasibility of carrier options and contract alignments.
• Lead space, equipment and routing-guide exception management into actionable steps.
• Drive yield optimization across countries to improve allocation utilization and fulfilment.
• Use what-if analysis to compare steering options and track results.

Skills

Ocean Freight experience

Allocation & yield management

Stakeholder management

Analytical capability

Digital decision support / AI workflows

Travel willingness

Education

Bachelor's degree in international logistics, supply-chain management, business, trade or a comparable field

Job description

JOB PURPOSE

The Global Yield & Allocation Director is responsible for driving capacity, allocation management and yield (GP)optimization on the assigned trade. The individual drives process and execution of the trade strategy with the objective of delivering the customer promise and maximizing the financial opportunity for DGF.

The individual identifies the trade level opportunities for yield optimization and drives steering actively on a day-to-day basis with countries & stations, to deliver incremental yield. The individual drives engagement with Trade leadership, drives decision making and produces necessary insights to adapt to market changes.

As a senior member of the Global Allocation & Yield Management team, the Allocation Director drives alignment across organizational boundaries, holds stakeholders accountable for agreed actions and owns the business operation of allocation tools and supported workflows.

KEY TASKS

Capacity, Allocation and Routing-Guide Management

• Drive the capacity and allocation process, propose the optimal trade position and continuously optimize allocation distribution across origins.
• Align stakeholders to a trusted view of forecasts, commitments, bookings, liftings and capacity consumption; identify constraints, underutilization and dead-freight exposure early.
• Govern routing-guide outcomes, customer and carrier prioritization and trade, country, station and gateway requirements along with Trade Managers.
• Validate that carrier, route and contract options are operationally executable and consistent with allocation eligibility, customer requirements and carrier strategy.
• Lead space, equipment and routing-guide exception management, converting approved decisions into clear operational actions.

Yield and GP Optimization

• Drive volume steering across countries and stations to improve yield, allocation utilization and fulfillment outcomes.
• Identify and execute yield opportunities, including CY-CY optimization, VID adherence, IPI / ramp opportunities and NAC versus FAK contract arbitrage.
• Balance end-to-end cost, local-charge completeness, service, carrier performance, schedules, available capacity and strategic commitments.
• Use what-if analysis to compare steering alternatives and track whether implemented decisions deliver the expected results.

Digital Tools, Data and Governance

• Operate the Smart Engine as a decision environment: frame business problems, test scenarios, review recommendations and monitor outcomes.
• Validate recommendations using source inputs, applied rules, constraints, ranking rationale, excluded alternatives and confidence indicators.
• Approve, override or elevate recommendations within defined authority, documenting the rationale and maintaining an auditable trail.
• Own the business quality of critical inputs, including forecasts, allocations, rates, contracts, schedules, bookings, liftings, local charges, commitments, master data and steering rules.
• Drive resolution of missing, stale, inconsistent or unmapped data and ensure clear ownership, validity and change control for business rules.
• Partner with Product, Data, IT and implementation teams to prioritize use cases, define acceptance criteria and support business testing and release readiness.

Trade Analytics and Performance Management

• Provide actionable insights on contract usage, rates, capacity evolution, trade events and carrier performance.
• Monitor routing-guide compliance, allocation utilization, yield impact, recommendation adoption, overrides, unresolved exceptions and data quality.
• Compare recommendations, user decisions, executed bookings and realized outcomes to create a continuous improvement loop.

Change and Stakeholder Leadership

• Lead execution with Trade Management, countries, stations, gateways, operational teams, carriers and external service providers.
• Act as senior trainer and point of contact for Yield & Allocation Management processes and AI-supported workflows.
• Build user confidence in when recommendations should be followed, challenged, overridden or escalated.
• Lead virtual support teams and develop a network of business super-users who translate local insight into scalable global improvement.

EXPERIENCE/QUALIFICATION REQUIREMENTS

• Bachelor's degree or higher in international logistics, supply-chain management, business, trade or a comparable field.
• Min.8 years of experience in the Ocean Freight forwarding industry.
• Min.5 years of experience in Ocean Freight allocation and yield management.
• Substantial experience in Ocean Freight forwarding, trade management or a closely related operational environment.
• Experience in allocation, capacity and yield management is advantageous.
• Demonstrated success leading operational decisions across multiple countries, stations or regions.
• Experience working in a complex multinational organization and influencing stakeholders outside the direct reporting line.
• Proven ability to manage carrier relationships and resolve significant operational issues.
• Experience leading virtual or functionally aligned support teams.
• Strong analytical capability and experience using operational and commercial information to drive decisions.
• Practical experience with digital decision support, optimization or advanced analytical workflows is advantageous.
• Willingness and ability to travel internationally in accordance with business requirements.
• Extensive and proven expertise in Ocean Freight (FCL Trade/Allocation/Yield Management)supported by a strong understanding of trade dynamics, carrier relationships and operational execution.
• Demonstrates senior-level commercial and operational judgment with the confidence to make timely decisions that balance customer promise, capacity constraints and yield objectives.
• Translates trade strategy into clear priorities and executable actions.
• Influences effectively across global, regional and country organizations and builds alignment among stakeholders.
• Leads cross-cultural and virtual teams through clear direction, effective delegation, coaching and consistent expectations.
• Builds trusted relationships through professional maturity, resilience and sound stakeholder judgment.
• Acts as a role model for process discipline, data quality, system adoption and operational excellence.
• Applies informed judgment when using AI-enabled recommendations and analytics, ensuring decisions remain grounded in operational reality.