Global Retail Operations and Process Owner

DYSON OPERATIONS PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Dyson is seeking a proactive Retail Operator to lead global retail process improvements and drive efficiencies across markets. You will manage POS rollouts, inventory workflows, and operational enhancements while collaborating with store managers and cross-functional teams.

You will design and deliver practical training materials, track adoption and KPIs, and ensure readiness for changes in fast-paced retail environments. A strong communication style and change-management mindset are essential.

Qualifications

• Proven experience in global retail training programs.
• Bachelor’s degree in Business, Retail Management, or related field.
• Retail industry experience is essential.
• 5+ years in retail operations, process improvement, or change management.
• Strong understanding of retail systems and workflows.
• Excellent communication and stakeholder management.
• Analytical mindset with adoption metrics experience.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Build and scale global retail processes across markets.
• Drive adoption of new processes with minimal disruption.
• Conduct readiness checks and create actionable plans.
• Facilitate workshops with store managers and teams.
• Create training and communication materials; deliver training.
• Monitor adoption rates and KPIs post-implementation.
• Be the process owner for cross-functional impacts.

Skills

Retail operations

Process improvement

Change management

Stakeholder management

Training program development

Education

Bachelor's degree in Business, Retail Management, or related field

Tools

POS systems

Inventory management systems

Job description

About The Role:

Dyson is on a mission to optimize our global retail network and deliver a world-class omni-channel experience. We are seeking a proactive and detail-oriented Retail Operator with strong experience in leading process improvements and delivering efficiencies in store.

This role is ideal for someone with a strong retail industry background and a genuine enthusiasm for enhancing the customer and employee experience. You should feel comfortable navigating change and driving adoption of new processes and technologies.

This role works closely with stakeholders across multiple geographies and operating maturity. You will need to have a clear and concise communication style but can exercise flexibility where appropriate. You need work at speed, be a self-starter to drive change and can manage ambiguity, in order to deliver results.

Key Responsibilities

• Build and scale global retail processes: Drive planning and execution of retail process changes, including POS system rollouts and operational enhancements across markets.
• Strong capability to drive adoption of new ways of working within the operation: Drive change of new processes and minimize disruption to store operations.
• Operational Readiness: Conduct impact assessments and readiness checks for retail teams; identify gaps and create actionable plans.
• Stakeholder Engagement: Facilitate workshops and feedback sessions with store managers and retail teams to ensure alignment and operational clarity.
• Co Creating training & communication materials : Partnering with Global Training and Development, create practical training and communication materials for stores. Delivery of training and supporting business process will be required.
• Performance Tracking: Partnering with Global Performance , monitoring and report on adoption rates and operational KPIs post-implementation.
• Process Owner: Be the point of contact for support functions such as Supply Chain, IT and merchandising for insights and guidance of impacts to stores on process, system and ways of working changes.

About You:

• Proven expertise in creating and managing retail and NPD training programmes at a global level.
• Bachelor's degree in Business, Retail Management, or related field.
• Retail industry experience is essential.
• 5+ years of experience in retail operations, process improvement, or change management.
• Strong understanding of retail systems (POS, inventory management) and operational workflows.
• Excellent communication and stakeholder management skills.
• Analytical mindset with experience tracking operational performance and adoption metrics.
• Ability to manage multiple priorities in a fast-paced retail environment.
• Passionate about retail and comfortable with change.