Global Quality Program Manager, Law Enforcement Operations - Trust and Safety

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

TikTok Singapore is seeking a motivated Quality Program Manager to design, build, and scale a next-generation QA and compliance program for high‑risk trust operations, including CST, ERO, IP, and emergency disclosures. You will architect a scalable global quality framework and lead cross‑functional initiatives with product, engineering, and legal teams.

You will leverage AI, ML, and automation to create automated auditing systems, monitor end-to-end workflows in real time, detect anomalies, and

Qualifications

• 5+ years of experience in Trust & Safety, Quality Assurance, Operational Risk, or Compliance, with at least 3 years specifically supporting Law Enforcement Response, Child Safety (CST), Emergency/Crisis Response operations and Intellectual Property Operations
• Hands-on technical proficiency with data and automation; strong, practical experience with SQL and Python to manipulate data, write basic automation scripts, and interface with engineering tools.
• Proven experience working with or implementing AI/ML-driven tools, natural language processing (NLP), or automated anomaly detection systems.
• Proven ability to analyze complex information to assess threat, compliance, and operational risk.
• Experience working cross‑functionally with Product, Engineering, and Legal stakeholders in a fast‑paced environment.
• Strong communication, training, and presentation skills, with the ability to translate complex technical anomalies into clear business risks for non-technical leadership.

Responsibilities

• Architect the Quality Program in collaboration with cross functional partners: Design and implement a comprehensive scabable global quality framework specifically tailored for high-risk operations (LERT, ERT, CST, NCMEC reporting and IP operations).
• Build Automated QA Tools: Partner directly with Product, Engineering, and Data Science teams to design, develop, and deploy internal AI-driven quality monitoring and auditing tools.
• Implement Anomaly Detection: Build innovative, scaled methods to detect and address quality warning signals across our end workflows.
• Mitigate Critical Risks: Proactively identify systemic vulnerabilities to prevent high risk quality failures that could impact the integrity of our operations and stakeholder trust.
• Perform Root Cause Analysis: Lead deep‑divide investigations into quality failures or "near‑misses," identifying root causes and implementing corrective and preventive action plans.
• Create Data-Driven Insights: Build automated dashboards and reporting pipelines to provide leadership with real‑time visibility into compliance health and quality trends.
• Maintain Feedback Loops: Translate automated QA findings into actionable feedback, partnering with Team Leads to update training materials, operational policies, and standard operating procedures (SOPs).
• Ensure Regulatory Compliance: Ensure all quality processes strictly align with global data privacy laws (e.g., GDPR), legal frameworks, and child safety regulatory requirements.

Skills

SQL

Python

AI/ML

Quality Program Management

Cross-functional collaboration

Data analysis

Education

Bachelor’s degree in Computer Science, Data Science, Engineering, Law, Criminology, or related field

Job description

Responsibilities

About the Team

Our Trust & Safety team's commitment is to keep our online community safe. Within Trust & Safety, our Law Enforcement Operations team (LEO), consists of the Emergency Response Team (ERT), the Child Safety Team (CST), the Law Enforcement Response Team (LERT), the Extreme Risk Operations Team (ERO) and the Intellectual Property Team (IP). These teams handle some of the most critical and time-sensitive operations on the platform.

About the Role

We are looking for a motivated, highly-analytical, and technically proficient Quality Program Manager . In this role, you will work with other internal teams to design, build, and scale a next-generation Quality Assurance (QA) and Compliance program. You will be responsible for safeguarding our most sensitive operational workflows—including Emergency Disclosures to Law Enforcement, standard Law Enforcement Disclosures, Child Safety operations (including NCMEC reporting), Extreme Risk Operations (ERO) and Intellectual Property (IP) Operations

You will leverage AI, machine learning, and automation to build automated auditing systems that continuously assess our end-to-end operational workflows help to detect anomalies or compliance risks in real-time, and drastically mitigate business, legal, and regulatory risks.

Responsibilities

• Architect the Quality Program in collaboration with cross functional partners: Design and implement a comprehensive scabable global quality framework specifically tailored for high-risk operations (LERT, ERT, CST, NCMEC reporting and IP operations).
• Build Automated QA Tools: Partner directly with Product, Engineering, and Data Science teams to design, develop, and deploy internal AI-driven quality monitoring and auditing tools.
• Implement Anomaly Detection: Build innovative, scaled methods to detect and address quality warning signals across our end workflows.
• Mitigate Critical Risks: Proactively identify systemic vulnerabilities to prevent high risk quality failures that could impact the integrity of our operations and stakeholder trust.
• Perform Root Cause Analysis: Lead deep‑divide investigations into quality failures or "near‑misses," identifying root causes and implementing corrective and preventive action plans.
• Create Data-Driven Insights: Build automated dashboards and reporting pipelines to provide leadership with real‑time visibility into compliance health and quality trends.
• Maintain Feedback Loops: Translate automated QA findings into actionable feedback, partnering with Team Leads to update training materials, operational policies, and standard operating procedures (SOPs).
• Ensure Regulatory Compliance: Ensure all quality processes strictly align with global data privacy laws (e.g., GDPR), legal frameworks, and child safety regulatory requirements.

Minimum Qualifications

• 5+ years of experience in Trust & Safety, Quality Assurance, Operational Risk, or Compliance, with at least 3 years specifically supporting Law Enforcement Response, Child Safety (CST), Emergency/Crisis Response operations and Intellectual Property Operations
• Hands‑on technical proficiency with data and automation; strong, practical experience with SQL and Python (or similar scripting languages) to manipulate data, write basic automation scripts, and interface with engineering tools.
• Proven experience working with or implementing AI/ML-driven tools, natural language processing (NLP), or automated anomaly detection systems.
• Proven ability to analyze complex information to assess threat, compliance, and operational risk.
• Experience working cross‑functionally with Product, Engineering, and Legal stakeholders in a fast‑paced environment.
• Strong communication, training, and presentation skills, with the ability to translate complex technical anomalies into clear business risks for non-technical leadership.

Preferred Qualifications

• Bachelor’s degree or above in Computer Science, Data Science, Engineering, Law, Criminology, or a related quantitative/analytical field.
• Deep domain expertise in NCMEC reporting guidelines, global legal request processes, and emergency disclosure standards.
• Strong understanding of global data privacy regulations (GDPR, CCPA) as they relate to law enforcement data disclosures.
• Your ability to work in a high‑tempo environment, adapt, and respond to day‑to‑day challenges of the role.
• Your resilience and commitment to self‑care to manage the emotional demands of the role.

Trust & Safety

Content that this role interacts with includes images, video, and text related to every‑day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence‑based programmes, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person‑centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.