Technical Product Manager - Trust & Safety

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok is seeking a Technical Program Manager to own content safety for GenAI products, leading cross-functional teams across Product, Engineering, Policy, and Operations. You will build scalable safety evaluation pipelines, define future-proof safety strategies, and use data and feedback to mitigate risks, boosting system performance and user trust at scale.

This role requires hands-on AI experience, strong ownership, and the ability to navigate ambiguous problems while aligning stakeholders.

Qualifications

• 5+ years of experience in Technical Program Management, AI/ML product development, or related technical roles in fast-paced environments.
• Hands-on experience with AI systems and tools, including prompt engineering, AI-assisted development, or agent-based workflows.
• Ability to lead and deliver complex, cross-functional technical programs with strong ownership and execution.
• Knowledge of GenAI systems, large language models, and safety or alignment challenges.
• Strong product and data intuition to structure ambiguous problems and drive measurable, outcome-oriented solutions.

Responsibilities

• Own end-to-end content safety for TikTok GenAI products, driving cross-functional execution across Product, Engineering, Algo, Policy, and Operations teams.
• Build and scale automated safety evaluation pipelines, and define robust, future-proof safety strategies for GenAI products and new feature launches.
• Use data, model signals, and user feedback to proactively detect, prioritize, and mitigate safety risks, improving system performance and user trust at scale.
• Lead complex technical programs across multiple teams, including roadmap definition, dependency management, execution tracking, and high-quality delivery. Influence technical and product direction by bringing clarity to ambiguous problem spaces, making principled trade-offs, and aligning stakeholders without direct authority.
• Leverage AI (e.g., LLM tools, AI-assisted coding, automation workflows) to accelerate development cycles and enhance robustness of safety systems.

Skills

Technical Program Management

AI/ML product development

Cross-functional leadership

GenAI systems

Job description

Responsibilities

About the team: The T&S GenAI & Emerging Product team's mission is to empower the development of GenAI models and applications. We do this by building a world-class safety, testing, and risk management system that ensures GenAI innovations are launched responsibly.

• Own end-to-end content safety for TikTok GenAI products, driving cross-functional execution across Product, Engineering, Algo, Policy, and Operations teams.
• Build and scale automated safety evaluation pipelines, and define robust, future-proof safety strategies for GenAI products and new feature launches.
• Use data, model signals, and user feedback to proactively detect, prioritize, and mitigate safety risks, improving system performance and user trust at scale.
• Lead complex technical programs across multiple teams, including roadmap definition, dependency management, execution tracking, and high-quality delivery. Influence technical and product direction by bringing clarity to ambiguous problem spaces, making principled trade-offs, and aligning stakeholders without direct authority.
• Leverage AI (e.g., LLM tools, AI-assisted coding, automation workflows) to accelerate development cycles and enhance robustness of safety systems.

Qualifications

Minimum Qualifications

• 5+ years of experience in Technical Program Management, AI/ML product development, or related technical roles in fast-paced environments.
• Hands-on experience working with AI systems and tools, including prompt engineering, AI-assisted development, or agent-based workflows.
• Demonstrated ability to lead and deliver complex, cross-functional technical programs with strong ownership and execution rigor.
• Working knowledge of GenAI systems, large language models, and key safety or alignment challenges.

Preferred Qualifications

• Strong product and data intuition, with the ability to structure ambiguous problems and drive measurable, outcome-oriented solutions.

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, we are committed to inspiring creativity and bringing joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.