Global Product Support Leader

Stripe, Inc.; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

Stripe, a leading fintech platform, is seeking a manager to lead the Product Support team for Global markets. You will guide a high-performing team to deliver exceptional user support, set clear goals, and provide feedback while maintaining rigorous performance metrics.

The role requires strong people leadership, data-driven decision making, and collaboration with product and sales teams to improve support experiences across markets. This position is based in Singapore.

Qualifications

• 3+ years of direct people management experience.
• Experience leading operational teams such as product support teams (preferably in high-growth technology companies).
• Excellent written and verbal communication skills.
• A strong operational background and a track-record of making data-driven decisions.
• Skill and credibility doing the core work of a user-facing team with a high bar for quality and a willingness to lead by example.
• Ability to execute on and deliver complex operational projects involving multiple stakeholders. Experience collaborating with product and sales teams.

Responsabilités

• Guide the organization to design and deliver incredible user support
• Ensure team members are happy, effective, and growing in their career and new work experiences
• Set clear goals and directions, and provide regular feedback on team members’ performance
• Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements

Connaissances

People management

Operational leadership

Data-driven decisions

Cross-functional collaboration

Excellent communication

Team mentoring

Performance reporting

Outils

SQL

Tableau

APIs

Description du poste

Stripe, a leading fintech platform, is seeking a manager to lead the Product Support team for Global markets. You will guide a high-performing team to deliver exceptional user support, set clear goals, and provide feedback while maintaining rigorous performance metrics.

The role requires strong people leadership, data-driven decision making, and collaboration with product and sales teams to improve support experiences across markets. This position is based in Singapore.