Global Product Growth & Operations Specialist

STUDY TRUST INTERNATIONAL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

STUDY TRUST INTERNATIONAL (SINGAPORE) PTE. LTD. seeks an proactive Overseas Product & Growth Operations Specialist to support growth and continuous improvement of our Chinese educational app.

You will work with product, technology, design, marketing and overseas operations teams to understand user needs, analyse performance, and drive initiatives that boost engagement, retention and conversion. This hands-on role blends data work with stakeholder engagement, aiming to build and grow the product

Qualifications

• Bachelor's degree or equivalent qualification in Product Management, Business, Marketing, Operations, Data Analytics, Internet Studies, or a related field.
• 1–3 years of relevant experience in product operations, growth operations, digital operations, business operations, or a related role.
• Strong analytical and logical thinking skills, with the ability to interpret data and identify practical insights.
• Good communication, coordination and project execution skills.
• Proactive, organised and able to follow through on tasks and resolve issues.
• Good English proficiency, particularly in reading and understanding English-language product, market and industry materials.
• Proficiency in Mandarin Chinese is required to support Chinese-speaking clients and developer and manage content within a Chinese-language platform.

Responsibilities

• Collect, organise and analyse user feedback, reviews and usage information to identify user needs and opportunities for product improvement.
• Assist in defining product requirements and preparing clear requirement documentation.
• Coordinate with product, technology and design teams to follow up on product development, testing and release timelines.
• Monitor product updates and assist with post-release reviews and improvement initiatives.
• Support the implementation and tracking of product enhancement projects.
• Monitor key product and business metrics, including user engagement, retention, course completion, conversion and payment performance.
• Analyse user behaviour and conversion funnels to identify issues and opportunities for improvement.
• Prepare weekly, monthly and ad-hoc reports to support product and business decision-making.
• Assist in analysing user and product data to identify trends and actionable insights.
• Support A/B testing and evaluate results to understand the effectiveness of product improvements.
• Support initiatives to improve user acquisition, engagement, retention and conversion.
• Assist in optimising the user lifecycle and identifying opportunities to improve the overall user journey.
• Support growth features such as membership programmes, rewards, referral mechanisms and other user engagement initiatives.
• Assist in planning and executing product campaigns and promotional activities.
• Monitor campaign and growth performance and recommend areas for improvement.
• Monitor App Store Optimization (ASO) for the Apple App Store and Google Play.
• Maintain and optimise app titles, descriptions, keywords and other app store content.
• Monitor app store performance and identify opportunities to improve visibility and conversion.
• Assist with updating app store assets and coordinating version release-related tasks.

Skills

Analytical thinking

Data analysis

Communication

Project coordination

English proficiency

Mandarin Chinese proficiency

Education

Bachelor's degree or equivalent in related field

Tools

Firebase

GA4

Amplitude

Mixpanel

Looker Studio

Power BI

Job description

STUDY TRUST INTERNATIONAL (SINGAPORE) PTE. LTD. seeks an proactive Overseas Product & Growth Operations Specialist to support growth and continuous improvement of our Chinese educational app.

You will work with product, technology, design, marketing and overseas operations teams to understand user needs, analyse performance, and drive initiatives that boost engagement, retention and conversion. This hands-on role blends data work with stakeholder engagement, aiming to build and grow the product