Global People Experience Specialist

Agoda Company Pte. Ltd.; Singapore; On-site; SGD 100,000 - 112,000; Full time

Job summary

Agoda is seeking a seasoned Global Mobility & Immigration professional to manage local mobility, immigration, relocation, and onboarding in Singapore. You will collaborate with employees, hiring managers, and vendors to ensure a smooth experience and regulatory compliance.

The role requires strong organizational skills, attention to detail, and the ability to coordinate across multiple time zones. English fluency is essential, and relocation support is provided where needed.

Qualifications

• 5+ years in people operations, employee engagement, or Global Mobility & immigration-related working experience.
• At least 3 years coordinating multiple stakeholders and working with third-party vendors to deliver employee-facing services or operational processes.
• At least 3 years independently managing cases, processes, or employee support activities, including tracking actions, meeting deadlines, and escalating risks or issues as needed.
• Strong organizational and time-management skills, with the ability to manage multiple cases and deadlines.
• Professional fluency in English, both written and spoken.
• Ability to work independently while collaborating effectively with a manager and team based in another location.

Responsibilities

• Manage mobility cases, including visas, relocations, renewals, and cancellations.
• Coordinate stakeholders, track case progress, and follow up on outstanding actions.
• Monitor vendor service quality, resolve issues, and ensure timely support for the employees.
• Coordinate onboarding and Day 1 logistics for new hires and conduct new hire orientation.
• Ensure new hires have the information, access, equipment, and support needed to start successfully on site.
• Communicate with new hires before Day 1 and provide guidance on mobility and onboarding requirements.
• Respond to employee questions and act as the local point of contact throughout the onboarding process.
• Support local People Operations, statutory, regulatory, and employment-related requirements.
• Identify opportunities to improve processes where possible.
• Share local insights and contribute to consistent processes across the USA, EU, and Singapore.

Skills

Global Mobility

Stakeholder management

Case management

Attention to detail

Communication

English fluency

Tools

Workday

Greenhouse

ServiceNow

Zendesk

Job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know Our Team

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.

The Opportunity

In this role, you will manage local global mobility, immigration, relocation, and onboarding activities in your assigned geography. You will coordinate with employees, hiring managers, internal stakeholders, and third-party vendors to ensure smooth and timely employee experience. You will also support local People Operations and compliance activities that require in-country action. This role is ideal for someone who is highly organized, detail-oriented, service-minded, and comfortable managing multiple cases and stakeholders in an international environment.

What You Will Do

Global Mobility & Immigration cases relocating to your assigned geography

• Manage mobility cases, including visas, relocations, renewals, and cancellations.
• Ensure cases are completed accurately, on time, and in line with regulatory requirements.
• Maintain accurate records and escalates risks or delays affecting relocation or start dates.

Vendor & Case Management

• Partner with immigration, relocation, and other third-party vendors to deliver required services.
• Coordinate stakeholders, track case progress, and follow up on outstanding actions.
• Monitor vendor service quality, resolve issues, and ensure timely support for the employees.

New Hire Onboarding Experience

• Coordinate onboarding and Day 1 logistics for new hires and conduct new hire orientation.
• Ensure new hires have the information, access, equipment, and support needed to start successfully on site.
• Communicate with new hires before Day 1 and provide guidance on mobility and onboarding requirements.
• Respond to employee questions and act as the local point of contact throughout the onboarding process.

Local People Operations & Compliance

• Support local People Operations, statutory, regulatory, and employment-related requirements.
• Maintain compliance records and escalated potential risks or issues.

Process Improvement & Team Collaboration

• Identify opportunities to improve processes where possible.
• Share local insights and contribute to consistent processes across the USA, EU, and Singapore.
• Support process documentation, knowledge sharing, and other People Operations activities as required.

What You Will Bring

• 5+ years of people operations, employee engagement, or Global Mobility & immigration-related working experience
• At least 3 years of demonstrable experience coordinating multiple stakeholders and working with third-party vendors to deliver employee-facing services or operational processes.
• At least 3 years of demonstrable experience independently managing cases, processes, or employee support activities, including tracking actions, meeting deadlines, and escalating risks or issues as needed.
• Strong organizational and time-management skills, with the ability to manage multiple cases and deadlines.
• Excellent communication and interpersonal skills, with a strong service-oriented mindset.
• Ability to work effectively with international employees, local hires, hiring managers, vendors, and cross-functional teams.
• High attention to detail and the ability to manage sensitive employee information with discretion.
• Proactive problem-solving skills and the ability to follow up, elevate, and drive actions to completion.
• Ability to work independently while collaborating effectively with a manager and team based in another location.
• Professional fluency in English, both written and spoken.
• Ability to manage priorities and remain effective in a fast-paced, international environment.

It is Great if You Have

• Knowledge of local onboarding, immigration, employment, or compliance processes.
• Experience delivering new hire orientation or employee-facing presentations.
• Experience using Workday, Greenhouse, ServiceNow, and Zendesk.
• Experience supporting local statutory or regulatory requirements.
• Familiarity with working across different time zones and cultures.

Salary and Location

This role is based in Singapore. Monthly base salary: SGD 9,000 – 10,000. Unable to provide work authorization but relocation is provided if required.

Discover More About Working At Agoda

• Agoda Careers https://careersatagoda.com
• Facebook https://www.facebook.com/agodacareers/
• LinkedIn https://www.linkedin.com/company/agoda
• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.