Global Logistics Control Tower Specialist

AIT Worldwide Logistics, Inc.

Singapore

On-site

SGD 40,000 - 70,000

Full time

2 days ago

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Benefits offered by this job

Bonus based on performance metrics

Job summary

AIT Worldwide Logistics is seeking a Control Tower Specialist to oversee end-to-end logistics operations in Southeast Asia, ensuring shipment visibility, proactive communication, and timely issue resolution. You will serve as the key operational contact between customers, country operations teams, and agents to ensure seamless execution and service excellence.

The role emphasizes coordination across air, ocean, and multimodal modes, with focus on compliance, data integrity, and continuous

Qualifications

Diploma or Bachelor's Degree in Logistics, Supply Chain, Transportation, Business, or related field.
2-5 years of experience in freight forwarding, logistics operations, or customer service.
Experience in air freight, customs clearance, or transportation management is preferred.

Responsibilities

Monitor and coordinate shipments across air, ocean, and multimodal transportation.
Act as primary operational contact for assigned customer accounts and provide status updates.
Investigate and resolve shipment exceptions, including delays, customs issues, and documentation discrepancies.
Adhere to SOPs, maintain accurate records, and monitor KPI performance.
Identify opportunities to improve efficiency and support new customer programs.