Global IT Service Ops Leader, AI-Driven Infra & Cyber

GIC Private Limited; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

GIC Private Limited is seeking a Head of IT Service Operations to lead and uplift service operations across our global infrastructure. You will be responsible for ensuring operational excellence through AI-powered workflows and enhancing ServiceNow platform functionalities. The ideal candidate has over 12 years of experience in IT Service Operations within financial institutions or global MNCs. This role provides a unique opportunity to shape our technology landscape and foster a culture of standardization and continuous improvement.

Qualifications

• 12–15+ years in IT Service Operations or related leadership roles.
• Experience in financial institutions or global MNCs.
• Deep hands-on experience with ServiceNow.

Responsibilities

• Design and run AI-augmented service operations.
• Own the operation of ServiceNow and AIOps modules.
• Drive automation across incident management.

Skills

IT Service Operations

ServiceNow

Incident Management

AIOps

Data Literacy

Tools

ServiceNow

Cloud Technologies

Job description

GIC Private Limited is seeking a Head of IT Service Operations to lead and uplift service operations across our global infrastructure. You will be responsible for ensuring operational excellence through AI-powered workflows and enhancing ServiceNow platform functionalities. The ideal candidate has over 12 years of experience in IT Service Operations within financial institutions or global MNCs. This role provides a unique opportunity to shape our technology landscape and foster a culture of standardization and continuous improvement.