Global Game Ops & Community Coordinator

HoYoverse; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

HoYoverse Singapore is seeking a results-oriented Operations professional to support global beta testing, community management, and user support workflows. You will screen tester applications, distribute test builds, track NDA compliance, and handle tester rewards in a fast-paced gaming environment.

The role requires coordinating multilingual content, tracking translations, publishing updates on schedule, and aggregating player feedback for product decisions.

Qualifications

• 1–3 years in digital operations, customer service, community management, or project coordination.
• Professional fluency in English and Mandarin with strong written and verbal communication.
• Understanding of gaming industry and player operation concepts (patch cadences, feedback loop).

Responsibilities

• Assist in the daily execution and tracking of global Beta test phases, including screening tester applications and distributing test builds.
• Support day-to-day operations of global communities and handle player inquiries and support tickets following guidelines.
• Assist in tracking translation, proofreading, and implementation of multilingual operational content and coordinate with relevant teams.
• Assist in collecting and organizing player feedback and customer support data for reliable insights.

Skills

English & Mandarin fluency

Digital operations

Community management

Project coordination

Education

Bachelor’s degree or higher

Job description

HoYoverse Singapore is seeking a results-oriented Operations professional to support global beta testing, community management, and user support workflows. You will screen tester applications, distribute test builds, track NDA compliance, and handle tester rewards in a fast-paced gaming environment.

The role requires coordinating multilingual content, tracking translations, publishing updates on schedule, and aggregating player feedback for product decisions.