Global Command Centre Lead — IT Resilience & Service

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

United Overseas Bank Limited (UOB) is seeking an accomplished Operations and Command Centre Leader to oversee 24x7 technology operations and major incident management across global environments. You will drive resilience, governance and continuous improvement in enterprise workloads, monitoring and service reliability.

The role requires extensive leadership of global teams, strong stakeholder influence, and deep ITIL-driven controls to ensure compliant, resilient and customer-focused services in

Qualifications

• 10+ years of experience in Command Center Operations and Batch Processing domains.
• Fluency in both spoken and written English
• Demonstrates ability to influence stakeholders and drive service improvements using ITIL best practices

Responsibilities

• Lead the Enterprise Command Centre function to ensure 24x7 operational stability, service availability and performance.
• Drive operational excellence, resilience, and continuous improvement across mission-critical technology services.
• Provide strategic oversight of enterprise workload automation and batch operations across Mainframe, AS/400, Unix/Linux, Windows and hybrid platforms.
• Govern ITIL-based service management processes (Incident, Problem, Change, Event) for the Command Center.
• Oversee major incident and crisis management activities to minimize business impact and strengthen recovery capabilities.
• Establish and monitor service reliability, availability, and SLA/KPI performance frameworks.
• Lead and develop global operations teams and align priorities with business objectives.

Skills

Leadership

Stakeholder management

Operational excellence

People management

English proficiency

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

BMC Control-M

IBM Tivoli Workload Scheduler (TWS)

CA Workload Automation

ServiceNow

Remedy

Helix

Splunk

Job description

United Overseas Bank Limited (UOB) is seeking an accomplished Operations and Command Centre Leader to oversee 24x7 technology operations and major incident management across global environments. You will drive resilience, governance and continuous improvement in enterprise workloads, monitoring and service reliability.

The role requires extensive leadership of global teams, strong stakeholder influence, and deep ITIL-driven controls to ensure compliant, resilient and customer-focused services in