Client On-boarding Specialist II

ICE; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

ICE Data Services is looking for an onboarding specialist to join the Global Delivery Team. You will set up and manage client configurations, coordinating with Client Service, Sales, Product Management and IT to ensure a seamless onboarding experience.

Role requires strong communication, multi-tasking, and fluency in English and Japanese (Korean a plus). Candidates should have a Bachelor's degree or equivalent and experience in client service or project management.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience in client service, finance, or project management.
• Proficiency with MS Office; knowledge of Salesforce, XML and SQL a plus.
• Excellent interpersonal and communication skills.
• Strong teamwork and collaboration abilities.
• Solid customer service and business judgment.
• Able to multi-task in a fast-paced, time-sensitive environment.
• Analytical skills to review data and draw conclusions.
• Fluent in English and Japanese; Korean language a plus.

Responsibilities

• Establish strong relationships with clients throughout onboarding.
• Communicate expectations and deadlines to clients and internal stakeholders.
• Serve as escalation point during onboarding.
• Capture client requirements as needed.
• Ensure product solutions satisfy client needs.
• Confirm product solutions comply with vendor policies.
• Verify product solutions meet ICE Data Services standards.
• Manage client test/trial process.
• Create and maintain onboarding documentation.
• Coordinate hand-off to client service.
• Provide client demos as needed.
• Maintain accurate client communication records.
• Update internal stakeholders on onboarding progress.
• Communicate enhancement requests as appropriate.
• Escalate issues when onboarding progress is at risk.
• Travel to client sites when necessary.

Skills

Interpersonal skills

Communication skills

Teamwork & collaboration

Customer service

Multi-tasking

English & Japanese

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

Outlook

Salesforce

XML

SQL

Job description

Job Purpose

ICE Data Services is seeking an exceptional and highly motivated onboarding specialist to join a fast-paced Global Delivery Team. The Client On-Boarding Specialist is an integral part of ICE Data Services overall operational workflow which contributes significantly to the overall success of the business.

Job Purpose

ICE Data Services is seeking an exceptional and highly motivated onboarding specialist to join a fast-paced Global Delivery Team. The Client On-Boarding Specialist is an integral part of ICE Data Services overall operational workflow which contributes significantly to the overall success of the business.

In this role, the Client On-Boarding Specialist will be responsible for the set-up and management of new and existing client product configurations currently offered by ICE Data Services. This position will liaise with Client Service, Sales, Product Management and IT to ensure clients experience a seamless onboarding experience.

Responsibilities

• Establish strong working relationship with clients throughout the onboarding process
• Communicate expectations and deadlines to clients and internal stakeholders
• Act as an escalation point throughout onboarding process
• Capture client requirements as needed
• Ensure product solutions satisfy client needs
• Confirm product solutions are compliant with external vendor policies
• Confirm product solutions meet ICE Data Services minimum product standards
• Manage client test/trial process
• Create and maintain proper onboarding documentation
• Coordinate hand-off to client service
• Provide client demos as needed
• Maintain accurate client communication records
• Ensure all internal stakeholders are updated on the progress of onboarding progress
• Communicate enhancement requests as appropriate
• Escalate issues when onboarding progress is at risk
• Travel to client sites when necessary

Knowledge And Experience

• Bachelor's degree or equivalent work experience
• Demonstrate experience in client service, finance or project management
• PC skills – ability to use Microsoft Word and Excel. Knowledge of Outlook, Salesforce, XML and SQL a plus
• Tremendous interpersonal and communication skills
• Excellent teamwork and collaboration skills
• Solid customer service skills including excellent business judgment skills
• Sound ability to multi-task in a fast-paced, time sensitive environment
• Analytical skills required to review data, apply logic and reason, and draw appropriate conclusions about findings
• Fluent in English and Japanese. Korean language a plus