Global Account Director, Specialized Services

Worldwide Flight Services (WFS); Singapore; On-site; GBP 120,000 - 180,000; Full time

Job summary

The SATS Group is seeking a Global Account Director Specialized Services to serve as the centralized commercial contact for a group of assigned global freight forwarders. You will develop and execute a customer development plan to maximize revenue, foster strategic partnerships, and align with the NPD team to pilot and scale specialized services.

This role requires exceptional ability to influence across matrix organisations, build strategic relationships, and coordinate with regional and local

Qualifications

• Minimum 10 years of global account management experience in the cargo handling/freight forwarding industry with a focus on air freight solutions.
• Excellent track record of delivering high revenue growth and increasing customer stickiness.
• Excellent relationships with key decision makers at global freight forwarders.
• Experience navigating a matrix environment between functional and P&L units.
• Excellent communication & presentation skills, including senior leadership interactions.
• Deep understanding of global sales processes and account workflows.
• Experience with CRM systems.
• Operational experience in cargo handling and air freight at a leading international forwarder.

Responsibilities

• Sell established specialized services to assigned Strategic Accounts and meet annual targets.
• Identify market opportunities, generate product ideas, and collaborate with NPD for ideation and scaling.
• Create multi-year Customer Development Plans to maximize revenue and strengthen partnerships.
• Conduct regular QBRs and report on SLAs/KPIs to stakeholders.
• Coordinate with regional and local P&L, Ops, IT, Finance to align account strategies.
• Develop key commercial contacts across countries to form extended account teams.
• Maintain pipeline and account management in the CRM and keep it up to date.
• Escalate major issues and coordinate internal resolution with customers.
• Ensure global contracts database is current and renewals are pursued.
• Work with regional teams on annual target setting and securing buy-in.
• Follow up on outstanding receivables escalations as required.

Skills

Global account management

Revenue growth strategy

Client relationship building

Negotiation skills

Matrix organization

Senior leadership communication

Tools

CRM systems

Job description

The SATS Group is seeking a Global Account Director Specialized Services to serve as the centralized commercial contact for a group of assigned global freight forwarders. You will develop and execute a customer development plan to maximize revenue, foster strategic partnerships, and align with the NPD team to pilot and scale specialized services.

This role requires exceptional ability to influence across matrix organisations, build strategic relationships, and coordinate with regional and local