Global 24/7 Cloud Support Engineer – Linux & Vault

Thought Machine; Singapore; On-site; SGD 60,000 - 95,000; Full time

Benefits offered by this job

Highly competitive salary

Bonus incentive

Healthcare

25 days holiday

$1,500 SGD per year flexible spend benefit

Job summary

A leading fintech company in Singapore is looking for a Cloud Support Engineer to ensure global client coverage and support. You will investigate client technical queries, manage incident tickets, and collaborate with engineering teams on complex issues. Ideal candidates will have experience in financial technology, strong skills in monitoring tools, and a commitment to learning and teamwork. This role offers a competitive salary, bonuses, and a supportive work environment with a focus on professional growth.

Qualifications

• Experience providing technology support into financial institutions, or enterprise firms.
• Ability to explain technical concepts to technical and non-technical stakeholders.
• Experience analysing monitoring tools, generated logs and associated dashboards.
• Linux experience.
• System administration experience.
• Understanding cloud infrastructure and distributed systems.

Responsibilities

• Work as part of a multi-region Cloud Support Engineer shift for global coverage.
• Investigate and resolve client technical queries.
• Validate core infrastructure and platform issues.
• Review logs and alerts to progress investigations.
• Provision cloud infrastructure for SaaS product.
• Assist clients with product installation and configuration.

Skills

Ability to explain technical concepts to technical and non-technical stakeholders

Experience analysing monitoring tools and logs

Desire and ability to learn and collaborate with engineers

Linux experience

System administration experience

Education

Experience providing technology support to financial institutions or enterprise firms.

Tools

Kubernetes

AWS

GCP

CI/CD tools like Jenkins

Job description

A leading fintech company in Singapore is looking for a Cloud Support Engineer to ensure global client coverage and support. You will investigate client technical queries, manage incident tickets, and collaborate with engineering teams on complex issues. Ideal candidates will have experience in financial technology, strong skills in monitoring tools, and a commitment to learning and teamwork. This role offers a competitive salary, bonuses, and a supportive work environment with a focus on professional growth.