General Manager, Operations

Dsv Air & Sea SAU; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Dsv Air & Sea SAU is seeking a strategic leader for their logistics operations in Singapore. The successful candidate will be responsible for driving operational excellence, managing key customer accounts, and integrating advanced warehouse technologies.

This role requires strong P&L accountability and a commitment to cultivating a high-performance culture, ensuring compliance with local regulations and safety standards.

Responsibilities

• Provide strategic and tactical leadership for major contract logistics sites.
• Serve as primary executive contact for key customer accounts.
• Lead integration of modern warehouse technologies.
• Cultivate a high-performance culture and manage talent development.
• Hold full P&L accountability for assigned facilities.
• Present at Monthly and Quarterly Business Reviews with clients.
• Champion Continuous Improvement and Lean Six Sigma methodologies.
• Ensure compliance with Singapore's workplace safety regulations.

Job description

Job Req Number: 115495
Time Type: Full Time

Responsibilities

• Provide strategic and tactical leadership for one or more major contract logistics sites, ensuring operational excellence, safety compliance, and maximum efficiency.
• Serve as the primary executive contact for key customer accounts at the site level, driving continuous engagement, SLA adherence, and customer satisfaction.
• Lead the integration of modern warehouse technologies, including automation, robotics, and advanced Warehouse Management Systems (WMS), to future‑prove operations.
• Cultivate a high‑performance culture by driving robust talent development, succession planning, and employee engagement initiatives across large workforces, aligning with local manpower guidelines.
• Hold full P&L accountability for assigned facilities, aggressively managing cost drivers, resource allocation, and revenue optimization to meet or exceed budgetary targets.
• Lead and present at Monthly and Quarterly Business Reviews (MBR/QBR) with key clients to discuss performance metrics, value‑creation initiatives, and commercial alignment.
• Champion Continuous Improvement (CIP) and Lean Six Sigma methodologies to identify bottlenecks, eliminate waste, and drive productivity gains.
• Ensure absolute compliance with Singapore's Workplace Safety and Health (WSH) regulations, Ministry of Manpower (MOM) standards, and corporate governance protocols.