G14 - Operations Support Engineer

FPT ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

FPT Asia Pacific Pte. Ltd. is seeking an experienced IT Operations & Governance professional in Singapore to lead service management across government-related products and services. You will coordinate with government agencies, vendors, and internal teams to drive operational performance, risk management, and compliance.

The role requires strong stakeholder engagement, contract oversight, and experience with IT transformation initiatives to ensure smooth transition to BAU operations.

Qualifications

• Experience in IT operations, service management, technology delivery, infrastructure operations, or IT governance in a large-scale enterprise environment.
• Strong stakeholder and vendor management experience with multiple internal/external parties.
• Experience managing SLAs, contractual deliverables, service reviews, operational risks, and escalations.
• Good understanding of IT governance, cybersecurity, risk management, audit, and compliance processes.
• Experience supporting IT transformation, migration, or infrastructure refresh initiatives.
• Familiarity with procurement processes for IT resources, software, licences, manpower, or professional services.

Responsibilities

• Service Operations & Governance: lead governance and service management across products and services; monitor performance; drive improvements; coordinate with technical and business teams to resolve issues; ensure compliance with governance and security policies.
• Stakeholder Management & Reporting: engage with government agencies, internal stakeholders, vendors, and technology partners; provide updates on performance, issues, risks, dependencies, and remediation; develop management updates and executive materials.
• Vendor & Contract Management: manage suppliers to meet contractual obligations; conduct service reviews; monitor SLAs and deliverables; coordinate acceptance and escalation resolution; maintain documentation of contracts.
• Risk, Security, Audit & Compliance: coordinate risk, audit, security, and compliance workstreams; manage remediation actions; support governance reporting and audits.
• Procurement & Resource Management: coordinate procurement for services, IT hardware/software, licences, and professional services; ensure requirements and approvals are properly managed.
• Technology Transformation & Operational Readiness: support planning and execution of transformation initiatives; coordinate onboarding, migrations, and readiness activities.

Skills

IT operations

Service management

Vendor management

Stakeholder management

IT governance

Cybersecurity

Job description

Key Responsibilities

• Service Operations & Governance
• Support the development, launch, adoption, operations, and continuous enhancement of central government products and services.
• Lead operational governance and service management activities across supported products and services.
• Monitor service and delivery performance, identify operational gaps, and drive continuous improvement initiatives.
• Coordinate with relevant technical and business teams to investigate and resolve operational issues.
• Ensure services comply with applicable government governance, operational, and security policies.
• Serve as a key point of contact for operational, contractual, and governance-related matters.
• Stakeholder Management & Reporting
• Engage regularly with government agencies, internal stakeholders, vendors, and technology partners.
• Provide timely updates on service performance, operational issues, risks, dependencies, and remediation activities.
• Drive alignment on operational priorities and facilitate the resolution of escalated issues.
• Develop and present management updates, operational dashboards, risk assessments, governance reports, and executive briefing materials.
• Provide recommendations and consultation to stakeholders and senior management to support strategic and operational decision-making.
• Vendor & Contract Management
• Manage suppliers and vendors to ensure contractual obligations and service commitments are fulfilled.
• Conduct service reviews and monitor Service Level Agreements (SLAs), deliverables, performance, and contractual commitments.
• Review and coordinate the acceptance of supplier deliverables.
• Manage issue escalation and follow through with vendors until satisfactory resolution.
• Maintain accurate documentation and tracking of contractual deliverables, actions, issues, and dependencies.
• Risk, Security, Audit & Compliance
• Lead and coordinate operational risk, audit, security, and compliance workstreams.
• Coordinate security and compliance assessments, remediation activities, and policy compliance reviews.
• Track identified risks, findings, and remediation actions through to closure.
• Support governance reporting and ensure appropriate documentation and evidence are maintained.
• Assist the Contract Owner in conducting briefings, clinics, compliance exercises, and internal/external audits.
• Procurement & Resource Management
• Coordinate procurement activities required to support service delivery and operations.
• Support the procurement of augmented manpower, IT hardware and software, licences, and professional services.
• Work with relevant stakeholders to ensure procurement requirements, specifications, approvals, and deliverables are properly managed.
• Technology Transformation & Operational Readiness
• Support the planning and execution of technology transformation and service improvement initiatives.
• Coordinate service onboarding, system and infrastructure migrations, infrastructure refresh programmes, and operational readiness activities.
• Assess operational dependencies, risks, support requirements, and readiness prior to implementation or go-live.
• Work with technical teams, vendors, and stakeholders to facilitate smooth transition into BAU operations.

Requirements

• Relevant experience in IT operations, service management, technology delivery, infrastructure operations, or IT governance within a large-scale enterprise environment.
• Strong experience in stakeholder and vendor management, preferably involving multiple internal and external parties.
• Experience managing SLAs, contractual deliverables, service reviews, operational risks, and escalations.
• Good understanding of IT governance, cybersecurity, risk management, audit, and compliance processes.
• Experience supporting technology transformation, migration, service onboarding, or infrastructure refresh initiatives.
• Familiarity with procurement processes for IT resources, software, licences, manpower, or professional services.
• Strong analytical, problem-solving, documentation, and reporting capabilities.
• Able to prepare and present management reports, dashboards, risk assessments, and executive-level materials.
• Strong communication and stakeholder engagement skills, with the ability to work effectively with senior management, government agencies, vendors, and technical teams.
• Able to work independently, manage multiple workstreams, and drive issues through to resolution.

Preferred Qualifications

• Experience working within the Singapore public sector or large-scale government technology environments would be advantageous.
• Familiarity with ITIL / IT Service Management (ITSM) practices would be advantageous.
• Relevant certifications in IT service management, project management, cloud, cybersecurity, or governance would be an advantage.