FX & Commodities eCommerce Client Success Associate

JPMORGAN CHASE BANK, N.A.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

JPMORGAN CHASE BANK, N.A. in Singapore seeks an FX and Commodities eCommerce Client Service Associate to provide pre-execution support for the Investment Bank's electronic trading platforms, focusing on onboarding, product enablement, and client query resolution to ensure an exceptional client experience.

You will partner with Front Office, Middle Office, and Back Office and participate in regional and global projects to accelerate onboarding SLAs and generate data to support planning and

Qualifications

• Minimum 5 years of relevant working experience.
• Bachelor's Degree or equivalent.
• Proactiveness and willingness to drive new initiatives and changes.
• Good analytical skills, due diligence, and attention to detail.
• Excellent interpersonal skills, positive attitude, and strong communication, and presentation skills.
• Ability to multi-task and work effectively in a fast-paced, high-pressure environment.

Responsibilities

• Enable clients and users onto e-Trading platforms (internal and vendor) in a timely and accurate manner.
• Provide training and demonstrations to clients on the in-house e-Trading platforms.
• Participate in regional and global projects focused on strategic reengineering to accelerate onboarding queues and meet business-defined SLAs.
• Generate data to aid business decisions and drive management resourcing.
• Identify and remediate client issues and queries raised by Front Office, Middle Office, Back Office, or the client rapidly, liaising internally to resolve client system access and connectivity issues.

Skills

Client service

Analytical skills

Multitasking

Interpersonal skills

Attention to detail

Education

Bachelor's Degree

Job description

JPMORGAN CHASE BANK, N.A. in Singapore seeks an FX and Commodities eCommerce Client Service Associate to provide pre-execution support for the Investment Bank's electronic trading platforms, focusing on onboarding, product enablement, and client query resolution to ensure an exceptional client experience.

You will partner with Front Office, Middle Office, and Back Office and participate in regional and global projects to accelerate onboarding SLAs and generate data to support planning and