Funeral Care & Enquiries Coordinator (Remote Nights)

HARMONY FUNERAL CARE PRIVATE LIMITED; Singapore; Hybrid; SGD 33,000 - 39,000; Full time

Benefits offered by this job

Hybrid working arrangement

Annual bonus

Job summary

Harmony Funeral Care Private Limited in Singapore seeks a Funeral Enquiries & Family Care Executive to handle customer inquiries, coordinate families, and support sales and marketing communications. You will guide families through packages and services, prepare quotations and liaise with operations for smooth delivery.

The role requires empathy, clear communication, and the ability to multitask across calls, chats and admin while supporting 3–4 nights of remote standby weekly.

Qualifications

• Minimum Diploma or equivalent qualification.
• Experience in customer service, sales coordination, hospitality, healthcare administration or similar roles preferred.
• Excellent interpersonal and communication skills.
• Able to communicate with bereaved families with compassion and professionalism.
• Strong written and spoken English; Mandarin/Chinese dialects are an advantage.

Responsibilities

• Answer calls, WhatsApp messages and online enquiries promptly and professionally.
• Be the first contact for families seeking funeral services.
• Explain packages, pricing, procedures and services clearly.
• Prepare quotations and follow up with prospects.
• Coordinate with families, operations and vendors to ensure smooth service delivery.
• Manage family WhatsApp group chats and keep families updated.

Skills

Customer service

Empathy

Communication

Multitasking

Time management

Organised

Canva / design basics

Education

Diploma or equivalent

Tools

Microsoft Office

Google Workspace

Canva

Job description

Harmony Funeral Care Private Limited in Singapore seeks a Funeral Enquiries & Family Care Executive to handle customer inquiries, coordinate families, and support sales and marketing communications. You will guide families through packages and services, prepare quotations and liaise with operations for smooth delivery.

The role requires empathy, clear communication, and the ability to multitask across calls, chats and admin while supporting 3–4 nights of remote standby weekly.