Full Time Sales Advisor - ION Orchard

H&M Hennes & Mauritz Pte Ltd; Singapore; On-site; SGD 26,000 - 32,000; Full time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Clothing allowance

Annual leave

Birthday leave

Development opportunities

Job summary

H&M Hennes Mauritz Pte Ltd in Singapore seeks a Sales Advisor to greet customers and embody the heart of our brand. You will provide high-level service from conversations to cashier tasks, while supporting fitting rooms and shop-floor merchandising.

Role includes processing deliveries, replenishing stock, and showcasing the latest garments with enthusiasm. Previous customer service exposure helps, but is not mandatory.

Qualifications

• Customer-focused with a genuine interest in providing superior service.
• Proactive; use initiative to enhance the shopping experience.
• Curious; seeks opportunities to improve processes.
• Good listener and open to others' ideas.
• Honest and genuine in approach.
• Interest in fashion and trends.
• Communicative, positive and open-minded.
• Willing to learn and adapt.
• Collaborative and supportive of others.

Responsibilities

• Greet customers and deliver high-level service on the shop floor.
• Assist at the cash desk, fitting rooms and throughout the store.
• Process deliveries and replenish stock for merchandising.
• Showcase latest garments through attractive merchandising.
• Create welcoming experiences and guide customers through their journey.

Skills

Customer focus

Proactive

Curious

Active listening

Honesty

Interest in fashion

Communicative

Willing to learn

Collaborative

Job description

Job Description

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
• Proactive; you use your initiative to provide customers with a memorable shopping experience
• Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
• You listen to and show interest in others' ideas and opinions
• You're honest and genuine in your approach
• You are interested in fashion and trends
• You are communicative, positive and open-minded
• You're willing to learn and adapt
• You're collaborative, inclusive and supportive of others

Additional Information

This is afull-time position with a contract of 44 hours a week

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Programhere.

In addition to this, you will also receive:

• Enjoy a competitive monthly bonus based on meeting sales targets
• Clothing Allowance
• Annual Leave
• Birthday Leave
• Development Opportunities

Inclusion & Diversity

At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

COS

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture, dynamic global cities and compelling fashion movements. With an emphasis on expert craftsmanship, innovation and materiality, collections are created with a mindful approach, seamlessly blending contemporary and timeless. Learn more about COS here.