Full Time Restaurant Captain/ Runner

A.SUNSET OPERATIONS PTE. LTD.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

Sunset Hospitality Group is recruiting for a Restaurant Captain/Runner at Sushi Samba in Singapore. You will deliver high-level service, guide guests through the menu, and collaborate with the team to ensure a memorable dining experience.

The role requires 1–2 years in a similar, high-volume setting, strong English communication, and a proactive, guest-focused attitude. Flexibility for varied shifts and holidays is expected, with a focus on maintaining peak service standards.

Qualifications

• Minimum 1–2 years of experience in similar positions in a high-volume, high-end restaurant.
• Good in English.
• Good communications and interpersonal skills.
• Customer oriented with a positive attitude and smiling face.
• Cooperative and self-giving team player.
• Ability and willingness to perform under stress.
• Positive and high energy level.

Responsibilities

• Greet customers promptly and courteously.
• Deliver food to tables accurately and timely.
• Maintain high standards of service and guest satisfaction.
• Know menu items to describe and suggest options.
• Ensure cleanliness and hygiene of workstations and utensils.
• Assist with setup and close down of tables within the section.
• Ensure tables are turned around with minimal delay.
• Attend departmental briefings and communicate with the team.
• Perform other duties as required by the role.

Skills

Customer service

English proficiency

Communication

Interpersonal skills

Team player

Job description

About Sunset Hospitality Group:

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness and Wellness Centres. SHG operates in 88 venues in 26 countries, with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.

Located atop of Capital Tower, SUSHISAMBA brings its unique blend of Japanese, Brazilian, and Peruvian culture, and cuisine to Singapore. The venue features a stunningly designed bar, breathtaking panoramic 360-degree views overlooking the cityscape and sea views. including Samba Room - High Energy Lounge.

The Restaurant Captain/Runner is responsible to provide high levels of customer service to all diners to ensure they have a memorable experience and return.

Principal Accountabilities

• 2.1 Knows and uses the service guidelines by the brand guideline.
• 2.2 Prompt, and courteous greeting of customers
• 2.3 Deliver food to customers on the table in an accurate and timely manner
• 2.4 Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations
• 2.5 Follow sequence of service standards as per brand guidelines
• 2.6 Have a complete and thorough knowledge of all menu items in order to be able to describe and make suggestive selling to customers
• 2.7 Ensure food quality and consistency is delivered at all times
• 2.8 Manage the set up and close down of tables within section
• 2.9 Ensure tables are turned around and ready with minimal delay
• 2.10 Maintain cleanliness and hygiene standards
• 2.11 Ensure the cleanliness and refilling of condiment sets and napkin containers
• 2.12 Keeps all workstations and equipment as clean as possible at all times
• 2.13 Attend all regular departmental briefings and contribute to an open communication within the assigned team
• 2.14 Performs other duties pertinent to this job as assigned.

Communication & Working Relationships

• 3.1 Interacts with customers and shows willingness to serve them with a pleasant attitude
• 3.2 Communicate professionally with the supervisor in charge

Knowledge, Skills, and Experience

• 4.1 Minimum 1-2 years of experience in similar positions in a high-volume, high-end restaurant preferred
• 4.2 Good in English
• 4.3 Good communications and interpersonal skills
• 4.4 Customer oriented with a positive attitude and smiling face
• 4.5 Cooperative and self-giving team player
• 4.6 Ability and willingness to perform under stress
• 4.7 Positive and high energy level

Physical Requirements of the job

• 5.1 Physical handling of products such as handling trays
• 5.2 Covering different shifts and working during public holidays.