Fulfilment Analyst (Backlog/ SAP/ Shipment/Reporting)

Quesscorp Singapore Pte Ltd; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Quess Selection & Services, Singapore is seeking a proactive Backlog Fulfillment Specialist to support APJ fulfillment operations from Tuas, Singapore. The role emphasizes backlog management, shipment execution, and meeting quarterly targets with strong SAP S/4HANA knowledge.

You will coordinate with cross-functional teams, monitor orders, and drive on-time deliveries while embracing a hybrid work setup with 2 days WFH per week.

Qualifications

• 3–5 years of experience in order fulfillment, backlog management, or logistics.
• Hands-on experience with SAP ERP or SAP S/4HANA.
• Strong data analysis, reporting, and attention to detail.

Responsibilities

• Backlog Management: monitor backlogs, track status, identify risks, and resolve delays.
• Shipment Target Achievement: drive daily/weekly execution to meet quarterly targets.
• Customer Commitment: monitor delivery requirements and prioritize urgent orders.
• International Shipment Execution: coordinate with supply planning, manufacturing, logistics, and cross-functional teams.
• System & Data Management: use SAP to monitor status, analyze backlog, and generate reports.
• Risk Identification & Escalation: identify constraints and escalate issues with stakeholders.
• Performance Reporting: prepare backlog, shipment, and risk reports; provide progress visibility.
• Continuous Improvement: identify ways to streamline processes and leverage data tools.

Skills

SAP S/4HANA

Data analysis

Cross-functional coordination

Attention to detail

Tools

SAP ERP / SAP S/4HANA

Job description

This is 12 months Renewable contract

Work location- Tuas, Singapore.

Work arrangement- 2 days WFH in a week.

Position Overview

We are seeking a proactive and detail-oriented Backlog Fulfillment Specialist to support our fulfillment operations and ensure timely, reliable, and predictable order deliveries to customers in APJ region.

The successful candidate will be responsible for managing order backlogs, coordinating cross-functional activities, and driving shipment execution to achieve quarterly shipment targets while meeting customer requirements. Strong SAP or SAP S/4HANA knowledge.

Key Responsibilities

• Backlog Management: Monitor and manage order backlogs, track order status, identify fulfillment risks, and proactively drive actions to resolve shipment delays.
• Shipment Target Achievement: Drive daily and weekly shipment execution to support quarterly shipment targets and ensure fulfillment commitments are met.
• Customer Commitment: Monitor customer delivery requirements, prioritize urgent orders, and coordinate timely actions to meet committed shipment dates.
• International Shipment Execution: Improve shipment speed and predictability through proactive planning, close follow-up, and effective coordination with supply planning, manufacturing, logistics, and other cross-functional teams.
• System & Data Management: Utilize SAP or SAP S/4HANA to monitor order status, analyze backlog data, maintain data accuracy, and generate fulfillment reports.
• Risk Identification & Escalation: Identify supply constraints, order fulfillment gaps, and potential shipment delays; **escalate** issues promptly and drive corrective actions with relevant stakeholders.
• Performance Reporting: Prepare regular backlog, shipment performance, and risk reports; provide clear visibility into progress against quarterly targets and highlight areas requiring management attention.
• Continuous Improvement: Identify opportunities to streamline fulfillment processes, improve operational efficiency, and leverage digital and AI-enabled tools to enhance reporting and data analysis.

Qualifications & Requirements

• Work Experience: 3–5 years of relevant experience in order fulfillment, backlog management, supply chain operations, logistics, or customer operations.
• System Knowledge: Hands-on experience with SAP ERP or SAP S/4HANA is required.
• Analytical Skills: Strong data analysis, problem-solving, and reporting capabilities, with excellent attention to detail.
• Execution & Ownership: Proactive, results-driven, and able to manage multiple priorities while working toward tight shipment deadlines.
• Stakeholder Management: Strong communication and coordination skills, with the ability to collaborate effectively across functions, countries, and time zones.
• Adaptability: Comfortable working in a dynamic, international business environment and responding quickly to changing customer and supply priorities.

Key Success Criteria

• Support achievement of quarterly shipment targets.
• Improve on-time shipment performance against customer commitments.
• Enhance international shipment speed and delivery predictability.
• Maintain accurate backlog visibility and provide timely risk escalation.
• Strengthen cross-functional coordination and operational efficiency.

Rajkumar Renganathan

Quess Selection & Services, Singapore

EA Licence Number: 23C2060 Registration ID is R1983662