Front Office Leader: Guest Experience & Team Coach

Hilton; Singapore; Remote; SGD 60,000 - 90,000; Full time

Job summary

Hilton Singapore is seeking an Assistant Manager, Front Office to lead the front desk team during shifts and ensure consistent quality service for guests. The role involves supervising staff, training, resolving guest concerns, and coordinating with Sales, Reservations, and other departments to deliver an exceptional stay.

The ideal candidate will have 2–3 years of related experience, strong English communication skills, and a solid understanding of Hilton brand standards and front desk

Qualifications

• Lead front desk team during shifts to ensure quality service.
• Supervise front desk operations and assist with training.
• Handle guest concerns and emergencies with discretion.
• Greet guests and check-in per reservation details.
• Coordinate with Sales/Reservations/Business Development for corporate guests.
• Adhere to Hilton brand standards and cash handling policies.

Responsibilities

• Coach and mentor team to meet established targets.
• Ensure front desk procedures, registrations, and payments are correctly processed.
• Maintain communication with other departments such as Housekeeping, F&B and Finance.
• Participate in daily briefings and formal training sessions.

Skills

Leadership

Front desk supervision

Customer service

Communication

Coaching & training

English proficiency

Tools

Hilton OnQ PMS

Job description

Hilton Singapore is seeking an Assistant Manager, Front Office to lead the front desk team during shifts and ensure consistent quality service for guests. The role involves supervising staff, training, resolving guest concerns, and coordinating with Sales, Reservations, and other departments to deliver an exceptional stay.

The ideal candidate will have 2–3 years of related experience, strong English communication skills, and a solid understanding of Hilton brand standards and front desk