Front Office Change Leader – Client Management Framework

Bank of Singapore Limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Bank of Singapore is seeking a senior professional to shape and implement the front office client/relationship manager management strategies. You will work with senior leadership and business units to drive complex change initiatives across front office processes, governance and controls.

The role emphasizes leading transformational change, cross-functional collaboration, and ensuring adherence to governance and compliance requirements while delivering measurable outcomes.

Qualifications

• 8 years of experience in Strategy Planning, Change Management or related roles.
• Experience in front office or private banking context is preferred.
• Strong data analysis and problem solving skills.

Responsibilities

• Develop and implement frameworks to achieve the bank's front office strategy and goals.
• Lead ideation, design and execution of business change initiatives across processes, governance and controls.
• Engage senior stakeholders and business units to drive alignment and adoption of changes.
• Design and deliver change management plans and training to ensure adoption across the organization.
• Enhance governance and compliance efforts with robust control mechanisms.
• Define and track performance metrics and report progress to management.

Skills

Strategy planning

Change management

Stakeholder management

Data analysis

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

Bank of Singapore is seeking a senior professional to shape and implement the front office client/relationship manager management strategies. You will work with senior leadership and business units to drive complex change initiatives across front office processes, governance and controls.

The role emphasizes leading transformational change, cross-functional collaboration, and ensuring adherence to governance and compliance requirements while delivering measurable outcomes.