Front Desk Service Ops Specialist - Warranty & Returns

Dasher Singapore; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

CPF contributions

Annual Increment

AWS

Performance Bonus

Insurance Coverage

Staff Discounts

Snacks provided

Job summary

DM Dasher Pte Ltd's service centre is seeking a Service Operation Executive (Front Desk) to welcome walk-in customers and oversee warranty returns, parcel handling, and refunds, ensuring a smooth, customer-centric experience.

In this full-time role, you will collaborate with warehouse and finance teams, require strong English and a second language, and commit to a 5.5-day week with opportunities for growth and competitive benefits.

Qualifications

• Experience in customer service or service centre operations.
• Comfort with handling returns and refunds for home electronics.
• Strong English plus a second language, written and spoken.

Responsibilities

• Greet walk-in customers and assist with warranty enquiries.
• Process product returns and refunds per policy.
• Coordinate warranty cases and parcel management.
• Record parcel details and update internal systems.
• Work with warehouse and finance teams to keep daily operations smooth.
• Maintain front desk cleanliness and organisation.

Job description

DM Dasher Pte Ltd's service centre is seeking a Service Operation Executive (Front Desk) to welcome walk-in customers and oversee warranty returns, parcel handling, and refunds, ensuring a smooth, customer-centric experience.

In this full-time role, you will collaborate with warehouse and finance teams, require strong English and a second language, and commit to a 5.5-day week with opportunities for growth and competitive benefits.