Front Desk & Guest Experience Specialist

ZEN BEAUTY PTE. LTD.; Singapore; On-site; SGD 26,000 - 38,000; Full time

Job summary

ZEN BEAUTY PTE. LTD. in Singapore is seeking a reliable Front Desk Receptionist to manage daily front-of-house operations, ensuring smooth appointment scheduling, accurate sales processing, and exceptional customer service in a fast-paced beauty setting.

You will handle bookings, payments, greet walk-ins, respond to inquiries via in-person, phone, or WhatsApp, maintain guest records, prepare basic reports, and support the team with ad hoc duties to keep the outlet presentable.

Qualifications

• Basic computer literacy with POS systems, spreadsheets, and messaging platforms.
• Strong organizational and multitasking skills.
• Ability to work in a fast-paced, high-pressure environment.
• Good communication and interpersonal skills.
• Positive attitude, responsible, and customer-oriented.

Responsibilities

• Handle appointment bookings, rescheduling, and cancellations.
• Process sales invoices and payments; record packages and services.
• Greet customers and respond to inquiries in-person, on the phone, or via WhatsApp.
• Maintain accurate customer records and prepare basic outlet reports.
• Assist with ad hoc duties and keep the front desk clean and presentable.

Skills

Customer service

Communication

Time management

Multitasking

POS familiarity

Tools

POS systems

Spreadsheet software

WhatsApp

Job description

ZEN BEAUTY PTE. LTD. in Singapore is seeking a reliable Front Desk Receptionist to manage daily front-of-house operations, ensuring smooth appointment scheduling, accurate sales processing, and exceptional customer service in a fast-paced beauty setting.

You will handle bookings, payments, greet walk-ins, respond to inquiries via in-person, phone, or WhatsApp, maintain guest records, prepare basic reports, and support the team with ad hoc duties to keep the outlet presentable.