Front Desk & Customer Experience Specialist

PAPILLA HAIR PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

PAPILLA HAIR PTE. LTD. in Singapore is seeking a front desk receptionist to support daily operations and deliver excellent customer service. The role involves greeting guests, handling calls, scheduling appointments, processing payments, maintaining records, and ensuring a tidy, safe salon environment.

Responsibilities include daily appointment monitoring, basic registration, billing, cash handling, and coordinating with the team to ensure smooth shop operations and customer satisfaction.

Responsibilities

• Assist Branch Manager with day-to-day operations & functions.
• Attend to all customers’ issues and provide accurate, appropriate, and immediate responses, ensuring complete customer satisfaction.
• Acknowledge and greet guests entering and leaving the facility.
• Attend to all incoming calls and redirect them or take down messages.
• Maintain knowledge of all services, products, and prices.
• Daily monitoring of appointment bookings to make sure there are sufficient customers to achieve daily sales, sufficient staff to service customers, and smooth operating & functioning of the outlet.
• Scheduling of appointments.
• Basic customer registration, financial billing, and cashier.
• Attending to customers’ pre & post-consultation inquiries.
• Maintain tidiness of the front desk.
• Monitor and manage inventory. Purchase retail stocks and salon-use stocks when necessary
• Administer, record, and maintain customer records and files.
• Performed regular follow-ups on customers to upkeep customer care.
• Always maintain safety standards and cleanliness of the salon/clinic.
• Any other ad-hoc duties as assigned.

Job description

PAPILLA HAIR PTE. LTD. in Singapore is seeking a front desk receptionist to support daily operations and deliver excellent customer service. The role involves greeting guests, handling calls, scheduling appointments, processing payments, maintaining records, and ensuring a tidy, safe salon environment.

Responsibilities include daily appointment monitoring, basic registration, billing, cash handling, and coordinating with the team to ensure smooth shop operations and customer satisfaction.