Fraud Risk Operations Analyst – Investigations & Insights

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok Shop is seeking an Anti-fraud Investigations and Risk Operations Analyst to join our Governance and Experience team. The role focuses on building, improving, and monitoring processes that detect and prevent fraud across transactions, KYC, onboarding, and seller-creator relationships.

You will lead investigations, identify vulnerabilities, monitor emerging threats, and coordinate with legal, product, and data teams to mitigate risks at scale.

Qualifications

• Minimum of 5+ years professional experience in operations, and investigations related to fraud, abuse, or cybercrime.
• Detail-oriented, highly analytical, and strong project management skills.
• Ability to understand opposing points of view on highly complex issues.
• Strong ability to gather information from various online sources and community groups.
• Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus.
• Prior law enforcement and/or prosecution experience is a plus.

Responsibilities

• Lead investigations and analysis of suspicious behaviour, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform.
• Identify vulnerabilities, and collaborate with cross functional teams to mitigate or prevent occurrences of fraudulent activity.
• Monitor user communities for emerging threats and new methods of fraud.
• Respond to escalations, and manage the incident until the case is resolved.
• Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale.
• Collaborate with product, and data teams to build solutions to proactively or reactively prevent exploitation of the platform.
• Collaborate with Legal, Public Affairs, and other cross-functional teams to investigate and respond to regulator inquiries on fraud and crime-related activities.
• Produce regular high-quality fraud reports to summarize new trends and business impacts for updating management teams.
• Perform other ad-hoc tasks related to fraud operations.
• Cross-timezone work and travel if required for work.

Skills

SQL

Python

Data analysis

Investigations

Job description

TikTok Shop is seeking an Anti-fraud Investigations and Risk Operations Analyst to join our Governance and Experience team. The role focuses on building, improving, and monitoring processes that detect and prevent fraud across transactions, KYC, onboarding, and seller-creator relationships.

You will lead investigations, identify vulnerabilities, monitor emerging threats, and coordinate with legal, product, and data teams to mitigate risks at scale.