Founding Onboarding Architect & Scale Lead

NARROW TECHNOLOGIES PTE. LTD.

Singapore

On-site

SGD 120,000 - 180,000

Full time

14 days+

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Job summary

Narrow Technologies PTE. LTD. is seeking a hands-on onboarding leader to own the KYB process from initiation to activation. You will design scalable workflows, document standards, and automation roadmaps to support rapid growth across fintechs, PSPs, and institutional clients.

You will report to the CEO and collaborate closely with Sales, Compliance, and Engineering to ensure onboarding timelines and risk requirements scale with the business.

Qualifications

5–10 years hands-on experience in client onboarding, KYB, or operations at fintech/payments companies.
Strong familiarity with corporate KYB, entity structures, and UBOs across multiple jurisdictions.
Experience owning one-to-many onboarding processes and scaling them over time.
Experience partnering with Engineering on automation and tooling.
Excellent written communication with clients and internal teams.

Responsibilities

Own the KYB onboarding flow from initiation to activation, coordinating with Compliance for risk determinations.
Serve as the primary ops contact for clients during onboarding, managing expectations and keeping deals moving.
Design scalable onboarding processes and document standards; translate needs into product requirements for automation.
Collaborate with Sales, Compliance, and Engineering to adapt onboarding as requirements evolve.

Skills

KYB onboarding

Onboarding processes

Automation & tooling

Cross-functional collaboration

Communication

Detail-oriented

Job description

You will report to the CEO and collaborate closely with Sales, Compliance, and Engineering to ensure onboarding timelines and risk requirements scale with the business.

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