Head of Client Onboarding

NARROW TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Narrow Technologies PTE. LTD. is seeking a hands-on onboarding leader to own the KYB process from initiation to activation. You will design scalable workflows, document standards, and automation roadmaps to support rapid growth across fintechs, PSPs, and institutional clients.

You will report to the CEO and collaborate closely with Sales, Compliance, and Engineering to ensure onboarding timelines and risk requirements scale with the business.

Qualifications

• 5–10 years hands-on experience in client onboarding, KYB, or operations at fintech/payments companies.
• Strong familiarity with corporate KYB, entity structures, and UBOs across multiple jurisdictions.
• Experience owning one-to-many onboarding processes and scaling them over time.
• Experience partnering with Engineering on automation and tooling.
• Excellent written communication with clients and internal teams.

Responsibilities

• Own the KYB onboarding flow from initiation to activation, coordinating with Compliance for risk determinations.
• Serve as the primary ops contact for clients during onboarding, managing expectations and keeping deals moving.
• Design scalable onboarding processes and document standards; translate needs into product requirements for automation.
• Collaborate with Sales, Compliance, and Engineering to adapt onboarding as requirements evolve.

Skills

KYB onboarding

Onboarding processes

Automation & tooling

Cross-functional collaboration

Communication

Detail-oriented

Job description

The Role

This is a hands-on founding role: you will personally run clients through onboarding while building the systems, workflows, and automation that allow the function to scale. Our team is growing its client base rapidly — fintechs, PSPs, and institutional clients. Your job is to own the onboarding process end-to-end today, and architect what it looks like at 10x volume tomorrow. You'll report directly to the CEO and work closely with Sales, Compliance, and Engineering.

Responsibilities

Client Onboarding Execution

• Own the KYB process from initiation to completion — ensuring collection of corporate documentation, managing RFIs, coordinating with Compliance on risk determinations, and ensuring clients are cleared and activated as fast as possible
• Serve as the primary operational point of contact for clients through onboarding by setting expectations, chasing outstanding items, and keeping deals moving without losing the relationship
• Work with each new financial partner to understand their onboarding requirements and figure out the right process from scratch, adapting quickly as requirements evolve

Process Design & Automation

• Document and systematise the current manual onboarding process — identifying what's repeatable, what's fragile, and where the biggest bottlenecks are
• Build the strategic roadmap for transitioning from manual to automated KYB — sequencing what gets automated first, what requires human judgement, and what the target state looks like
• Work directly with Engineering to spec and prioritise automation — you'll need to understand the problem deeply enough to translate it into product requirements
• Design and maintain onboarding workflows, checklists, and documentation standards that allow the function to scale to multiple staff members

Cross-functional Coordination

• Partner with Sales to ensure onboarding timelines are set correctly and deals don't stall after signing
• Work closely with Compliance to stay current on KYB policy, risk appetite changes, and new documentation requirements as Codex expands into new markets
• Feed client feedback on onboarding friction directly into the product and engineering roadmap

What We're Looking For

• 5 to 10 years of hands-on experience in client onboarding, KYB, or operations at a fintech, PSP, neobank, or payments company. You've been in the weeds, not just managing people who are, but your deep understanding of the day-to-day operations enable you to scale the function thoughtfully as well.
• Strong familiarity with corporate KYB including entity structures, UBOs, documentation standards across multiple jurisdictions
• Experience owning one-to-many onboarding processes and improving them over time — you've seen what breaks at scale and know how to fix it before it does
• Experience working with an Engineering teams on automation and tooling
• Strong written communication skills. You are clear, precise, and professional with clients and internal teams alike
• Detail-oriented but pragmatic — you'll drive the manual work that's needed today without losing sight of the automated future you're building toward

Nice to Have

• Experience in the stablecoin or crypto payments space
• Familiarity with cross-border payment rails and the compliance requirements that vary by corridor
• Prior experience as the first or founding member of an onboarding function at an early-stage company