Forward Deployed Engineer, Professional Services

Jobtailor; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Cloudflare is seeking a Senior Forward Deployed Engineer to act as a hands-on technical expert embedded with customer environments. You will lead in managing, optimizing, and evolving Cloudflare solutions as an extension of the customer's team.

The role requires strong networking, security architecture proficiency, and the ability to mentor others while communicating with executives.

Qualifications

• 15+ years in a customer-facing technical role.
• Expertise in one focus area (Applications, Network, Zero Trust/SASE) with enterprise leadership.
• Strong networking: OSI model, TCP/IP, TLS, DNS, HTTP.

Responsibilities

• Manage complex customer engagements and lead technical teams.
• Mentor junior members and contribute to service methodologies.
• Communicate effectively with technical and executive audiences.

Skills

Customer-facing experience

Networking

OSI model

TCP/IP

TLS

DNS

HTTP

Terraform

Python

JavaScript

Bash

Leadership

Executive communication

APJC regional experience

Korea market knowledge

Tools

Terraform

Job description

Cloudflare’s Forward Deployed Engineer (FDE) program provides customers with a dedicated, hands‑on technical expert embedded directly within their environment. This is not a traditional support or purely advisory engagement—it is a staff‑augmentation model where you act as an extension of the customer’s team, taking the lead in managing, optimizing, and evolving their Cloudflare solutions.

Requirements

• 15+ years of experience in a customer‑facing technical role.
• Recognized expertise in one of the following focus areas with a proven track record of leading complex, enterprise‑scale engagements:
  • Applications – Advanced tuning of WAF, Bot Management, API Gateway, DDoS protection, Rate Limiting, and performance optimization for global web properties. Experience designing security architectures for large-scale, multi‑zone deployments.
  • Network – Hands‑on management of Magic Transit, BYOIP, complex L3/L4 routing, DDoS resilience, and low‑latency global connectivity design. Experience with network transformations and MPLS/SD‑WAN migrations.
  • Zero Trust / SASE – Securing distributed workforces with Access, Gateway, CASB, RBI, and DLP. Proven experience implementing Zero Trust architectures at enterprise scale.
  • Leadership & Mentorship – Demonstrated experience mentoring junior team members, leading technical workshops, and contributing to the development of service methodologies, best practices, and reusable assets.
• Strong networking foundation – Expert‑level understanding of the OSI model, TCP/IP, TLS, DNS, and HTTP.
• Hands‑on technical skills – Demonstrated ability to implement, configure, and troubleshoot complex solutions. Experience with infrastructure‑as‑code tools (e.g., Terraform) and scripting (e.g., Python, JavaScript, Bash) is highly desirable.
• Project & program management – Ability to manage multiple competing priorities, work to deadlines, and deliver results in ambiguous or fast‑moving environments. Experience scoping and estimating complex engagements.
• Communication & executive presence – Exceptional verbal and written communication skills. Ability to translate complex technical concepts for both technical and executive audiences.
• Regional experience – Experience working with enterprise customers in APJC, ideally within Korea. Understanding of regional compliance requirements, business culture, and technical ecosystems.

Core Competencies

Demonstrates expertise in managing complex customer engagements and implementing advanced security architectures, with a strong foundation in networking and hands‑on technical skills. Proven ability to lead teams, mentor junior members, and communicate effectively with both technical and executive stakeholders.