Senior Professional Services Engineer

Jobtailor; Singapore; On-site; SGD 120,000 - 210,000; Full time

Job summary

Cloudflare is seeking a seasoned Customer Engineer/Implementation Engineer to plan and deliver customer solutions, implement changes, and guide integrations across Cloudflare environments. The role emphasizes scripting, security technologies, and IaC, with travel up to 30% and occasional weekend support.

Ideal candidates have 5+ years in customer-facing roles, strong TCP/IP/TLS/DNS/HTTP knowledge, and experience with Terraform, WAFs, and security tooling, enabling proactive advisory and hands-on

Qualifications

• 5+ years in a customer-facing role such as Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, or Systems Engineer.
• Knowledge of OSI model layers and protocols including TCP/IP, TLS, DNS, and HTTP.
• Deep understanding of Internet and security technologies including DDoS, WAF, Certificates, DNS, CDN, Analytics, and Logs.
• Experience with scripting languages such as Python, JavaScript, or Bash.
• Experience with Internet-property security technologies including Firewalls, WAFs, Bot Management, Rate Limiting and (M)TLS.

Responsibilities

• Plan and deliver timely, organized customer services and ensure customers realize the value of Cloudflare products and advice.
• Gather business and technical requirements, use cases, and other information to build, migrate, and deliver customer solutions.
• Produce solution designs, HLDs, LLDs, data builds, procedures, scripts, test plans, drawings, deployment plans, migration plans, as-builts, and other delivery artifacts.
• Implement changes in Cloudflare environments according to customer change-management processes.
• Guide customers in configuring CPEs and integration points.
• Troubleshoot implementation issues and collaborate with Customer Support, Engineering, and other teams on technical escalations.
• Contribute to internal and external documentation, technical Q&A, best practices, templates, automation scripts, procedures, and workflows.
• Provide advisory and hands-on implementation and migration services for enterprise customers.
• Travel approximately 30% and occasionally support weekend customer changes outside business hours.

Skills

TCP/IP

TLS

DNS

HTTP

DDoS

Web Application Firewall

Terraform

Bot Management

Rate Limiting

Python/JavaScript/Bash

Scripting Language Proficiency

Tools

Cloudflare

CPE Configuration

Automation Scripts

Deployment Plans

Migration Plans

Job description

• Plan and deliver timely, organized customer services and ensure customers realize the value of Cloudflare products and advice
• Gather business and technical requirements, use cases, and other information to build, migrate, and deliver customer solutions
• Produce solution designs, HLDs, LLDs, data builds, procedures, scripts, test plans, drawings, deployment plans, migration plans, as-builts, and other delivery artifacts
• Implement changes in Cloudflare environments according to customer change-management processes
• Guide customers in configuring CPEs and integration points
• Troubleshoot implementation issues and collaborate with Customer Support, Engineering, and other teams on technical escalations
• Contribute to internal and external documentation, technical Q&A, best practices, templates, automation scripts, procedures, and workflows
• Provide advisory and hands‑on implementation and migration services for enterprise customers
• Travel approximately 30% and occasionally support weekend customer changes outside business hours

Requirements

• 5+ years of experience in a customer‑facing position such as Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, or Systems Engineer
• Knowledge of OSI model layers and protocols, including TCP/IP, TLS, DNS, and HTTP
• Deep understanding of Internet and security technologies, including DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics, and Logs
• Demonstrated experience with a scripting language such as Python, JavaScript, or Bash
• Working experience with Internet‑property security technologies, including Firewalls, WAFs, Bot Management, Rate Limiting, and (M)TLS
• Knowledge of Internet‑property performance aspects, including speed, latency, caching, HTTP/2, and TLSv1.3
• Working experience with infrastructure‑as‑code tools such as Terraform
• Ability to manage projects, meet deadlines, prioritize competing demands, and manage uncertainty
• Ability to work Monday to Friday, 09:00 a.m. to 06:00 p.m.
• Willingness to travel approximately 30%
• Offer may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

Core Competencies

Demonstrates expertise in delivering customer solutions through effective planning, implementation, and troubleshooting of Cloudflare products. Proficient in scripting, security technologies, and infrastructure‑as‑code tools to enhance customer experience and operational efficiency.

Highest-signal resume keywords

• Customer-Facing Experience
• Scripting Language Proficiency
• Infrastructure-As-Code Tools
• Internet-Security Technologies
• Project Management Skills

ATS Optimization Keywords

Hard Skills

• Scripting Language
• TCP/IP
• TLS
• DNS
• HTTP
• DDoS
• Web Application Firewall
• Terraform
• Bot Management
• Rate Limiting

Soft Skills

• Project Management
• Deadline Management
• Prioritization
• Collaboration
• Customer Advisory

Industry Keywords

• OSI Model
• Internet Security
• Performance Aspects
• HTTP/2
• TLSv1.3

Tools & Technologies

• Cloudflare
• CPE Configuration
• Automation Scripts
• Deployment Plans
• Migration Plans