Forward Deployed Engineer - APJ
monday.com
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Benefits offered by this job
Job summary
monday.com is seeking a Forward-Deployed Engineer to partner with strategic customers, translating business needs into scalable, AI-powered workflows. You will own end-to-end delivery from discovery to rollout, collaborating with C-level and technical teams to architect solutions in complex environments.
This high-visibility role blends engineering, strategy, and customer impact in a hybrid Singapore-based setup.
Qualifications
- 5+ years in forward-deployed, implementation, or customer-facing tech roles in SaaS or enterprise software.
- Ability to translate business processes into structured workflows and system logic.
- Experience with integration protocols (REST, GraphQL, SAML/OIDC, SCIM).
- Hands-on with Generative AI and agentic AI tools; capable of prototyping and MVPs.
- Strong communication for non-technical stakeholders and documenting solutions.
Responsibilities
- Understand business and operational challenges for enterprise customers.
- Capture and refine customer requirements with C-level and stakeholders.
- Design, build, and deploy scalable workflows and solutions.
- Develop prototypes, proofs-of-concept, and MVPs to validate ideas.
- Own end-to-end onboarding for enterprise customers including integrations and security configurations.
- Automate deployments and improve reliability and scalability.
- Escalation point for complex technical issues across the stack.
- Collaborate with Product, Engineering, and AI teams to guide platform capabilities.
- Translate customer needs into long-term product direction and provide technical advisory.
- Document and train to enable customers to operate independently.
Skills
Tools
Job description
monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn’t just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you’re empowered to shape how organizations work and outpace their competition.
Please note that this is a hybrid position of 4 days per week in our Singapore or Customer Offices.
As a Forward-Deployed Engineer in the Services organisation, you’ll be a key technical partner for our most strategic customers. You’ll be deeply embedded in high-value accounts, working with C-level and technical teams to architect solutions that redefine how they work. You’ll lead AI-driven transformations in complex, mission-critical environments - owning the full delivery cycle from understanding business pain, through architecture and design, to build and rollout.
This is a high-visibility, autonomous role that sits at the intersection of engineering, strategy, and customer impact. You’ll translate what you see in the field into product direction, and leave every customer more capable than you found them.
- Work directly with enterprise customers to understand business and operational challenges
- Gather, challenge, and refine customer requirements alongside C-level and operational stakeholders
- Design, build, and deploy scalable workflows and solutions that fit how work is actually delivered
- Develop prototypes, proof-of-concepts, and MVPs to validate ideas quickly
- Own end-to-end technical onboarding for enterprise customers - integrations, SSO, SCIM provisioning, and security configuration
- Build tooling, scripts, and automation that make deployments faster, more reliable, and easier to scale
- Act as the escalation point for complex technical issues - diagnosing problems across the stack, coordinating with engineering, and closing the loop with the customer
- Partner closely with Product, Engineering, and AI teams to translate customer needs into long-term platform capabilities
- Influence product direction through direct customer engagement - you’re closest to the customer, so your input matters most
- Act as a trusted technical advisor to both customers and internal stakeholders
- Document, train, and build internal knowledge so customers can operate independently
- 5+ years in a forward-deployed, implementation, or customer-facing technical role within SaaS or enterprise software
- Strong ability to translate business processes into structured workflows and system logic - comfortable facilitating discovery with operational and executive stakeholders, not just technical ones
- Strong working knowledge of integration protocols, including REST APIs, GraphQL, SAML/OIDC, and SCIM
- Hands-on experience with Generative AI and Agentic AI - including LLMs, MCP, and AI-assisted development tools such as Cursor and Claude Code
- Thrives in ambiguous, high-stakes environments - owns problems end-to-end and drives them to resolution without a defined playbook
- Communicates complex technical concepts clearly to non-technical stakeholders, and produces documentation that scales beyond the individual engagement
- Moves fast, thinks long-term, and treats every customer problem as an opportunity to build something better
- Familiarity with low-code integration platforms such as Make.com , Zapier, or Power Automate
- Comfortable reading, writing, and extending code across a modern web stack - Node.js, Next.js, TypeScript, React - to prototype and unblock customers independently
- Exposure to data engineering, analytics, or machine learning workflows
- Grounding in data modelling and solution architecture principles
- Join a customer-obsessed team where transparency and ownership are how we actually operate - not just things we put on a wall.
- Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide
- Competitive salary, benefits, bonus potential, and equity eligibility for many roles - we believe people who build the product should share in its success
- Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons - the industry moves quick and so do we
- A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more
This is a hybrid position requiring 4 days per week in our Singapore or Customer offices.
monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn’t just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you’re empowered to shape how organizations work and outpace their competition.
Please note that this is a hybrid position of 4 days per week in our Singapore or Customer Offices.
As a Forward-Deployed Engineer in the Services organisation, you’ll be a key technical partner for our most strategic customers. You’ll be deeply embedded in high-value accounts, working with C-level and technical teams to architect solutions that redefine how they work. You’ll lead AI-driven transformations in complex, mission-critical environments - owning the full delivery cycle from understanding business pain, through architecture and design, to build and rollout.
This is a high-visibility, autonomous role that sits at the intersection of engineering, strategy, and customer impact. You’ll translate what you see in the field into product direction, and leave every customer more capable than you found them.
- Work directly with enterprise customers to understand business and operational challenges
- Gather, challenge, and refine customer requirements alongside C-level and operational stakeholders
- Design, build, and deploy scalable workflows and solutions that fit how work is actually delivered
- Develop prototypes, proof-of-concepts, and MVPs to validate ideas quickly
- Own end-to-end technical onboarding for enterprise customers - integrations, SSO, SCIM provisioning, and security configuration
- Build tooling, scripts, and automation that make deployments faster, more reliable, and easier to scale
- Act as the escalation point for complex technical issues - diagnosing problems across the stack, coordinating with engineering, and closing the loop with the customer
- Partner closely with Product, Engineering, and AI teams to translate customer needs into long-term platform capabilities
- Influence product direction through direct customer engagement - you’re closest to the customer, so your input matters most
- Act as a trusted technical advisor to both customers and internal stakeholders
- Document, train, and build internal knowledge so customers can operate independently
- 5+ years in a forward-deployed, implementation, or customer-facing technical role within SaaS or enterprise software
- Strong ability to translate business processes into structured workflows and system logic - comfortable facilitating discovery with operational and executive stakeholders, not just technical ones
- Strong working knowledge of integration protocols, including REST APIs, GraphQL, SAML/OIDC, and SCIM
- Hands-on experience with Generative AI and Agentic AI - including LLMs, MCP, and AI-assisted development tools such as Cursor and Claude Code
- Thrives in ambiguous, high-stakes environments - owns problems end-to-end and drives them to resolution without a defined playbook
- Communicates complex technical concepts clearly to non-technical stakeholders, and produces documentation that scales beyond the individual engagement
- Moves fast, thinks long-term, and treats every customer problem as an opportunity to build something better
- Familiarity with low-code integration platforms such as Make.com , Zapier, or Power Automate
- Comfortable reading, writing, and extending code across a modern web stack - Node.js, Next.js, TypeScript, React - to prototype and unblock customers independently
- Exposure to data engineering, analytics, or machine learning workflows
- Grounding in data modelling and solution architecture principles
- Join a customer-obsessed team where transparency and ownership are how we actually operate - not just things we put on a wall.
- Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide
- Competitive salary, benefits, bonus potential, and equity eligibility for many roles - we believe people who build the product should share in its success
- Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons - the industry moves quick and so do we
- A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more
This is a hybrid position requiring 4 days per week in our Singapore or Customer offices.
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