Food Service Operations Manager

Primarius Staffing Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Primarius Staffing Pte. Ltd. is seeking a seasoned hospitality administrator to oversee daily food service operations and ensure timely service.

You will develop SOPs for kitchen and service areas, monitor food quality, and manage safety compliance to regulatory standards. This role emphasizes leadership and process optimization in a fast-paced environment. The ideal candidate will lead kitchen and front-of-house teams, schedule shifts, and drive customer satisfaction while controlling costs

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in food service management, restaurant operations, or institutional dining.
• Strong leadership, organizational, and problem-solving skills.
• Knowledge of food safety regulations (HACCP, ISO).
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced, high-pressure environment.
• Proficiency in restaurant management software, POS systems, and scheduling tools.

Responsibilities

• Oversee daily food service operations, ensuring smooth workflow and timely service.
• Develop and enforce standard operating procedures (SOPs) for kitchen and service areas.
• Ensure food quality, presentation, and portion control meet company and regulatory standards.
• Monitor and maintain food safety, sanitation, and hygiene compliance (HACCP, FDA, local health codes).
• Manage food preparation and service to optimize speed and efficiency.
• Hire, train, and supervise kitchen and front-of-house staff.
• Schedule and assign shifts to ensure adequate coverage during peak hours.
• Conduct performance evaluations and provide ongoing coaching and feedback.
• Foster a positive work environment that promotes teamwork and efficiency.
• Ensure excellent customer service and handle customer complaints promptly.
• Monitor customer feedback and implement service improvements.
• Work with chefs and service teams to enhance menu offerings and service experiences.
• Oversee food purchasing, inventory management, and stock control to minimize waste and costs.
• Develop budgets and monitor financial performance, including cost control and revenue growth.
• Negotiate supplier contracts and maintain good relationships with vendors.
• Implement portion control and waste reduction strategies.
• Ensure adherence to all food safety, hygiene, and workplace safety regulations.
• Conduct regular health and safety audits and staff training.
• Stay up-to-date with industry regulations and implement necessary changes.
• Utilize POS systems, digital ordering, and inventory management tools.
• Analyze operational data to improve efficiency and service speed.
• Implement innovative food service trends and customer engagement strategies.

Skills

Leadership

Organizational skills

Problem-solving skills

Communication skills

Interpersonal abilities

Fast-paced environment adaptability

Scheduling skills

Food safety knowledge (HACCP, ISO)

POS systems proficiency

Restaurant management software

Education

Bachelor's degree in Hospitality Management, Business Administration, or a related field

Tools

POS systems

Scheduling tools

Restaurant management software

Job description

Key Responsibilities:

Operational & Service Management:

• - Oversee daily food service operations, ensuring smooth workflow and timely service.
• - Develop and enforce standard operating procedures (SOPs) for kitchen and service areas.
• - Ensure food quality, presentation, and portion control meet company and regulatory standards.
• - Monitor and maintain food safety, sanitation, and hygiene compliance (HACCP, FDA, local health codes).
• - Manage food preparation and service to optimize speed and efficiency.

Staff Leadership & Training:

• - Hire, train, and supervise kitchen and front-of-house staff.
• - Schedule and assign shifts to ensure adequate coverage during peak hours.
• - Conduct performance evaluations and provide ongoing coaching and feedback.
• - Foster a positive work environment that promotes teamwork and efficiency.

Customer Service & Quality Assurance:

• - Ensure excellent customer service and handle customer complaints promptly.
• - Monitor customer feedback and implement service improvements.
• - Work with chefs and service teams to enhance menu offerings and service experiences.

Inventory & Cost Control:

• - Oversee food purchasing, inventory management, and stock control to minimize waste and costs.
• - Develop budgets and monitor financial performance, including cost control and revenue growth.
• - Negotiate supplier contracts and maintain good relationships with vendors.
• - Implement portion control and waste reduction strategies.

Compliance & Safety Management:

• - Ensure adherence to all food safety, hygiene, and workplace safety regulations.
• - Conduct regular health and safety audits and staff training.
• - Stay up-to-date with industry regulations and implement necessary changes.

Technology & Process Improvement:

• - Utilize POS systems, digital ordering, and inventory management tools.
• - Analyze operational data to improve efficiency and service speed.
• - Implement innovative food service trends and customer engagement strategies.

Qualifications & Skills:

• - Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• - Proven experience in food service management, restaurant operations, or institutional dining.
• - Strong leadership, organizational, and problem-solving skills.
• - Knowledge of food safety regulations (HACCP, ISO).
• - Excellent communication and interpersonal abilities.
• - Ability to work in a fast-paced, high-pressure environment.
• - Proficiency in restaurant management software, POS systems, and scheduling tools.