Food Court Operations Lead - Training & Client Care

HAWKERS STREET PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

HAWKERS STREET PTE. LTD. is seeking an Operations Executive to ensure smooth operations within the foodcourt, handling end-to-end order processing and assisting in conflict resolution.

You will support storage and deployment of products to clients and monitor daily tasks. You will lead site staff, coach teams, manage feedback from clients, monitor stock levels, and maintain safety and SOP documentation. The role requires independent, proactive individuals who can thrive in a fast-paced

Qualifications

• Independent and able to work in a fast-paced environment.
• Strong customer management and organizational skills.
• Foster, build and maintain relationships with stakeholders.
• Self-disciplined, driven and motivated.
• Adaptable to changes.
• Able to lead, motivate, and coach a team.
• Preferred with Experience in foodcourt

Responsibilities

• Model, motivate, and communicate regularly to all site staff on the mission, vision, and core values
• Guide, coach, and inspect daily and ad-hoc cleaning jobs and tasks are performed according to clients expectations and SOPs guidelines
• Conduct and monitor effective OJT training to all new cleaning staff based on the training to achieve operational excellence and skillsets
• Attend to all feedbacks or complaints from clients and take immediate measures to solve the issues and prevent future recurrence
• To place an order, replenish, monitor, and track cleaning material stock and equipment to achieve minimum wastage
• Conduct and upkeep proper record for the foodcourt's tenants. Toolbox meeting staff safety Induction and all relevant Workplace Safety & Health documentation
• Support Ops Managers in improving work processes, productivity, and performances

Skills

Independent work

Fast-paced

Customer management

Stakeholder relationships

Self-discipline

Adaptable

Lead and coach

Foodcourt experience

Job description

HAWKERS STREET PTE. LTD. is seeking an Operations Executive to ensure smooth operations within the foodcourt, handling end-to-end order processing and assisting in conflict resolution.

You will support storage and deployment of products to clients and monitor daily tasks. You will lead site staff, coach teams, manage feedback from clients, monitor stock levels, and maintain safety and SOP documentation. The role requires independent, proactive individuals who can thrive in a fast-paced