Food & Beverage Captain

Kempinski Hotels; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Kempinski Hotels Singapore is seeking a friendly and professional Food & Beverage Attendant to warmly welcome guests, take orders, and deliver dishes and beverages in line with Kempinski’s standards.

You will ensure guest satisfaction through courteous service, maintain cleanliness, monitor inventory, and support cash handling and outlet opening/closing procedures, while upholding HACCP and safety guidelines.

Qualifications

• Minimum 1 year of experience in a restaurant or cafe environment.
• Good command of English and pleasant communication.
• Knowledge of HACCP and health & safety rules.

Responsibilities

• Recommend, take order, and serve food and beverages to customers.
• Answer guest questions and handle requests politely and efficiently.
• Connect with customers to build a loyal guest base.

Skills

Customer service

English language

Interpersonal skills

F&B service

HACCP knowledge

Job description

Description

The overall scope of the incumbent includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Department: Food & Beverage

Location: Singapore - Singapore

Overall Objectives

• Recommend, take order, and serve food and beverages to customers
• Answer guest questions and handle guest requests in a polite and efficient manner.
• Connecting with customers to build a loyal customer base
• Inventory monitoring and waste management and reduction
• Cashiering duties, outlet opening and closing procedures
• Do routine cleaning and maintain cleanliness of workstation.
• Follow food and beverage safety and hygiene policies and procedures.
• Lead the service and act as a role model to the team.
• Ensure a flawless service to the highest standards and as required by the department and the hotel.
• Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
• Other ad-hoc duties

Requirements

• Warm, pleasant, friendly and confident, with good interpersonal skills.
• Possess good command of English
• Ideally you will have at least 1 year in a similar role within a restaurant/cafe environment.
• Familiar with HACCP requirements
• Knowledge of Health and Safety rules and procedures