Food and beverage Shop manager

I MIXUE PTE. LTD.; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

I MIXUE PTE. LTD. in Singapore is seeking a capable operations associate to lead daily store functions and support the shop Manager. You will ensure excellent service, oversee staff rosters, and coach the team on service standards and product knowledge.

The role emphasizes guest satisfaction, effective upselling, and maintaining a clean, efficient operation within budget, with flexibility to work weekends and holidays as required.

Qualifications

• Experience in Food & Beverage or Hospitality operations.
• Strong management and leadership skills.
• Familiarity with POS systems and F&B software.
• Inventory control and budgeting knowledge.
• Customer-focused with proactive service.
• Ability to work flexible shifts including weekends and holidays.

Responsibilities

• Lead daily operations and assist Manager on all aspects of operations.
• Provide high quality service and dining experience.
• Assist in roster planning.
• Train and coach staff on customer service and product knowledge.
• Recommend and upsell menu items and promotions to meet revenue targets.
• Handle guest complaints with care and provide recovery options.
• Maintain cleanliness and ensure efficient use of resources.
• Strive for minimum wastage and budget adherence.
• Set a positive example and act as role model.

Skills

Leadership

Customer service

POS knowledge

Budgeting

Inventory management

Teamwork

Flexibility

Tools

POS System

Job description

Lead daily operations efficiently and assist the shop Manager on all aspects of operations.

• Provide high quality of service and deliver excellent dining experience to all the guests
• Assist shop Manager in roster planning
• Provide training and coaching to staff on customer service and product knowledge.
• Recommend and up-sell menu items as well as advise guests on any ongoing promotions to achieve revenue targets
• Enhance customer service quality
• Handle guest complaints with care and provide service recovery options
• Good Public Relations
• Positive Role model
• Strategize manpower planning to support operational needs within budget
• Implement plans to ensure efficient use of resources and minimize wastage
• Always ensure cleanliness of shop

Job Requirements:

• Prior experience in Food & Beverage/Hospitality
• Good management & leadership skills
• Knowledge in using F&B Operating System (POS)
• Inventory and budgeting skills
• Proactive and enjoy interactions with customers
• Attention to detail and able to work well in a team
• Ability to work flexible shifts, including weekends, holidays and overtime