Fitness Club Assistant

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Marina Bay Sands in Singapore is seeking a friendly Fitness Centre Guest Services Attendant to welcome guests and enhance their wellness experience. You will greet arrivals, assist with towels, water, and access to facilities, and guide guests to Personal Trainers when needed.

In this role you will promote fitness programs, maintain a pristine club environment, handle basic cashiering, and collaborate with team members to ensure smooth service during peak hours and special events at the

Qualifications

• Secondary education preferred, with excellent communication skills.
• Experience in customer service, hospitality, or service industries.
• Strong English verbal and written communication.
• Smart appearance and professional grooming.

Responsibilities

• Greet guests at the Fitness Centre with warmth and courtesy.
• Provide directions, refreshments, and towels as needed.
• Promote personal training and wellness programs.
• Coordinate with Personal Trainers for bookings.
• Maintain cleanliness and a professional space.
• Handle cashiering and POS duties when required.
• Open/close Fitness Centre per schedule.
• Respond to guest feedback promptly.
• Attend daily briefings and share updates.

Skills

Customer service

Hospitality

English communication

Multi-tasking

Team player

Education

Secondary education

Tools

Microsoft Windows/Outlook

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Operational Related

• Greeting guests, and providing an engaging warm welcome or fond farewell to The Fitness Centre upon arrival and departure
• Ensure each guest is greeted promptly, courteously, graciously with eye contact, and a smile
• Engage with Fitness guests throughout the Fitness Club area including the gym area to enhance the service experience through the introduction of all fitness services and facilities
• Ensure the guests are provided refreshments like water, towels whenever they require them inside the fitness club
• Assist the guests to engage with Personal Trainers if they need one
• Able to respond to guest feedback and take appropriate timely actions to have a meaningful impact on guest experience
• Provide additional support to the Fitness Club team during break times and peak hours
• Recommends and promotes Personal Training or relevant Fitness/Wellness programs happening across the integrated resorts that are in tune with the guests’ preferences and follows up on behalf of the guest for necessary bookings /arrangements
• Attending daily briefing to ensure valuable information and updates are shared among team members, including updated Fitness activities and Property information

Departmental Related

• Always exemplifies the OneMBS values and mission
• The ability to display, always, a friendly, courteous, and professional manner in all dealings with guests, patrons, and other employees
• Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by adopting a “can do” approach to tasks
• Fitness Centre and Property knowledge including any major events and latest happenings within the property and in town
• Ability to learn more about Fitness, Yoga, or other Wellness activities/programs
• Ensure that all cashiering functions are conducted in accordance with hotel’s accounting procedure
• Maintaining a clean and tidy environment in and around the Fitness Centre
• To carry out checks inside the changing rooms by ensuring the facilities are in good, clean, and working condition
• Ensure amenities, clean towels/linen are well stocked up and soiled towels/linen cleared
• To collect fresh washed towels/linens and send down soiled towels/linen from/to the Laundry Department
• To be able to guide and perform basic operations on the Cardio and Strength equipment, when required
• To open/close the Fitness Centre before/after the set times established by Management
• Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Fitness Centre Manager
• Perform any other tasks as assigned by Management

Job Requirements

• Education & Certification • Secondary education preferred
• Prior experience to work in a professional environment
• Prior experience in Customer Services, hospitality, tourism, or the service industry will be an added advantage
• Other Prerequisites • Possess a refined and strong command of spoken and written English to communicate with our guest
• Always ensure a high standard of personal grooming and professional appearance
• Highly energetic and engaging individual with strong customer service and interpersonal skills
• Exceptional guest relations and communication skills
• High attention to details
• Ability to multi-task and work efficiently in a fast paced and luxury environment
• A team player and takes initiative to assist other Team Members when required
• Have faultless follow-through; and “Can Do” attitude and mindset
• Knowledge of Microsoft Windows/Outlook software’s
• Basic Cashiering and POS knowledge/experiences are preferred but not mandatory
• Be willing to work shifts including Public Holidays and Weekends

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals. As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.