Financial Aid Program Lead (Hybrid)

Singapore University of Social Sciences; Singapore; Hybrid; SGD 65,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay Package

Hybrid Work Arrangement

Medical Benefits

Flex Benefits

Family Care Leaves

Volunteer Service Leaves

Wellness & Recreation Activities

Lifelong Learning Opportunities

Career Development Opportunities

Job summary

Singapore University of Social Sciences (SUSS) seeks a dedicated administrator to support the Financial Aid Manager in designing and sustaining an efficient administrative framework for the department's operations. You will coordinate scholarship, sponsorship, and financial aid processes, liaise with internal stakeholders and government agencies, and help automate manual workflows.

A degree with 2+ years' administration experience is preferred, along with strong communication and project

Qualifications

• Degree holder with at least 2 years of working experience, preferably in administration.
• Experience in project management and change/innovation management will be an advantage.
• Proficient in basic office systems such as Microsoft Office, Outlook, Teams, Zoom.
• A good team player with good interpersonal, communication, and presentation skills.
• Good administrative skills.
• Self-motivated, positive attitude with growth mindset, and able to work independently and take initiative.

Responsibilities

• Manage the application processes for scholarships, sponsorships and financial aid, and appeals.
• Assist in the budget and disbursement of scholarships, sponsorships and financial aid to recipients.
• Liaise with internal stakeholders (e.g., Schools, Advancement Office, and Finance & Business Partnership, etc.) on availability of funds for scholarships, sponsorships and financial aid.
• Oversee and maintain accurate and up-to-date statistics/data and records of scholarships, sponsorships and financial aid.
• Liaise with MOE and other government agencies on the forecast/projection of MOE financial aid.
• Liaise with agency bank(s) and internal departments on workflows/processes for financial aid.
• Prepare information (e.g., brochures) on scholarships, sponsorships and financial aid. Ensure that website is updated with the most current information
• Provide advisory to prospective and existing students who are applying for scholarships, sponsorships and financial aid.
• Support the development and maintenance of an effective and efficient system for automating manual processes within the department.
• This role involves working closely with the IT department to identify gaps and opportunities for automation and implementing solutions. In addition, to work with IT department in incorporating these functions within the upcoming new financial aid system, where relevant.
• Act as main liaison person for the department’s key project(s) by working closely with the project team members, monitoring the progress of the project(s), and keeping the FA Manager updated regularly.

Skills

Administration

Project management

Change management

Communication

Teamwork

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office Suite

Outlook

Teams

Zoom

Job description

Singapore University of Social Sciences (SUSS) seeks a dedicated administrator to support the Financial Aid Manager in designing and sustaining an efficient administrative framework for the department's operations. You will coordinate scholarship, sponsorship, and financial aid processes, liaise with internal stakeholders and government agencies, and help automate manual workflows.

A degree with 2+ years' administration experience is preferred, along with strong communication and project