Finance Operations & Quality Assurance Officer

OCBC (Singapore); Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

OCBC Bank Singapore is seeking a contract QA/Testing support for Tampines to ensure accurate processing and robust risk controls in daily operations. The role covers pre- and post-processing, adherence to SLA, and coordination with service counter and external vendors.

You will handle day-to-day activities, end-of-day reconciliation, and cover teammates as needed while delivering high-quality customer service. This is 100% in-office, with potential overtime; contract ends 30 December 2026.

Qualifications

• Proven experience in a testing or quality assurance role.
• Knowledge of Trade Finance, and/or banking operations.
• Strong verbal and written communication skills with excellent comprehension and attention to detail.
• Ability to manage and prioritise multiple projects in a fast-paced environment.
• Self-motivated, adaptable, and able to work independently.

Responsibilities

• Manage Day-to-Day Activities.
• Adhere to Service Level Agreement (SLA) and Procedures/Guidelines.
• Monitor and follow up for outstanding/pending transactions.
• Receive and acknowledgment all Applications, Instructions, Documents from Service Counter.
• Day end reconciliation of items received vs items scanned/processed.
• Cover the duties of teammates' functions when needed.
• Display good work ethics and attitude to foster a high-performance culture.
• Understand needs of internal and external customers to ensure quality service.
• Institute Continuous Process Improvements.
• Identify, understand, and manage risks to contain or minimise them.
• Perform other tasks as assigned by Supervisor.

Skills

Testing/QA experience

Banking operations knowledge

Communication skills

Project prioritisation

Independent / self-motivated

Tools

Microsoft Office

Job description

OCBC Bank Singapore is seeking a contract QA/Testing support for Tampines to ensure accurate processing and robust risk controls in daily operations. The role covers pre- and post-processing, adherence to SLA, and coordination with service counter and external vendors.

You will handle day-to-day activities, end-of-day reconciliation, and cover teammates as needed while delivering high-quality customer service. This is 100% in-office, with potential overtime; contract ends 30 December 2026.