Field Service Technician

Esco; Singapore; On-site; SGD 28,000 - 50,000; Full time

Job summary

Esco Lifesciences Group is seeking a Service Engineer in Singapore to install, calibrate, certify, and perform preventive maintenance on our equipment. The candidate should be independent, able to work under pressure, and possess good interpersonal and English communication skills.

Fresh graduates are welcome, with at least one year of hands-on repair/troubleshooting experience, and a background in HVAC/refrigeration is a plus.

Qualifications

• Diploma or Degree in Engineering.
• Fresh graduates are welcome to apply.
• At least 1 year of experience in equipment repair/troubleshooting.
• Calibration/metrology experience is highly preferred.
• HVAC/refrigeration repair background welcome.
• Good spoken and written English.

Responsibilities

• Field service support for Esco equipment.
• Handle breakdown calls with rapid response.
• Ensure high customer satisfaction and manage expectations.
• Prepare field service reports and related documentation.
• Monitor repairs and maintenance to achieve required hours for machineRepair.
• Make decisions on escalation to resolve customer issues.
• Perform troubleshooting, commissioning, and certification of units.
• Collaborate with customers and train field service teams as needed.

Skills

Interpersonal skills

English proficiency

Analytical thinking

Problem solving

Education

Engineering diploma or degree

Tools

Calibration tools

Job description

Esco Lifesciences Group provides enabling technologies, products, and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing, and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.

Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest-growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products, and talent across the world, with global operations spanning the US, Europe, and Asia.

SERVICE ENGINEER

Main Duties:

The ideal candidate will be involved with equipment installation, after-sales services such as calibration, certification and preventive maintenance, and service documentation and reports. Candidate must have strong interpersonal skills, independent, and able to work under pressure in a fast-paced environment.

Responsibilities:

• Field service support for Esco products
• Handle all breakdown calls in the earliest response time
• Ensure a high level of customer satisfaction and effectively manage customer expectations
• Prepare field service reports and related documentation.
• Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
• Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue.
• Perform troubleshooting, commissioning, and certification of units promoted
• Provides effective teamwork, building a strong relationship with customer contacts
• Carry out hands‑on training for field service organizations internationally when needed

The Ideal Candidate Would Possess:

• Diploma or Degree in Engineering or related field.
• Fresh graduates are welcome to apply!
• With at least one (1) year working experience in equipment repair and troubleshooting.
• Proven experience in calibration or metrology laboratories is highly preferred
• Candidates from air conditioning, HVAC, or refrigeration repair and maintenance backgrounds are also welcome to apply.
• Good command of spoken and written English
• Good analytical and problem-solving skills