Field Service Specialist

ACExcellent Consulting Pte Ltd; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

ACExcellent Consulting Pte Ltd in Singapore is seeking a Field Service Specialist responsible for installation, maintenance, troubleshooting, and repair of gas purification or pump systems at customer sites.

You will diagnose issues quickly, carry necessary parts, and deliver excellent service while building strong customer relationships and explaining complex technical issues clearly. The role requires a Diploma in Engineering and 3–4 years' relevant experience in the semiconductor sector.

Qualifications

• Diploma in Engineering with 3–4 years of relevant experience.
• Experience in Semiconductor gas purification or pump systems desirable.
• Strong communication and customer-service mindset.

Responsibilities

• Install, maintain, troubleshoot, and repair gas purification or pump systems at customer sites.
• Identify issues quickly and perform repairs efficiently with the necessary parts.
• Maintain high first-time fix rate and reduce service calls.
• Develop strong relationships showing commitment to quality and reliability.
• Explain complex technical issues clearly to customers.
• Execute preventive maintenance schedules.
• Provide best-practice advice and identify potential issues early.
• Maintain detailed service reports.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Customer communication

Technical problem solving

Issue diagnosis speed

Education

Diploma in Engineering

Job description

A MNC which is a Supplier to Semiconductor industry has a few opening for Field Service Specialist. You will be representing the company in the field, ensuring customers receive expert technical support and excellent service.

Key responsibilities

• You will be responsible for the installation, maintenance, troubleshooting, and repair for Gas Purification or Pump Systems at Customer Sites, minimizing downtime and maximizing customer satisfaction.

• Identify issues quickly and accurately, having the necessary parts on hand, and performing repairs efficiently

• Maintain a high first-time fix rate and reduce service call frequency,

• Develop and maintain strong relationships, portraying the company's commitment to quality and reliability

• Communicate and explain clearly on complex technical issues in a way which customers are able to understand

• Execute and complete preventive maintenance schedules

• Provide advice to customers on best practices and identify potential issues before it became a problem and minimize potential issues to surface

• Maintain comprehensive and detailed reports of all service activities, including repairs, installations, and maintenance

Requirement

• Diploma in Engineering with 3-4 yrs of relevant experience

• Proficient in electrical and mechanical troubleshooting and diagnostics in Semiconductor industry

• Strong customer-facing communication and technical problem-solving abilities

• Ability to diagnose technical issues quickly and accurately

• Ability to explain complex technical issues in a way customers can understand