Field Service Section Lead – Installations & Support

AEM SINGAPORE PTE. LTD.; Singapore; Vor Ort; SGD 120.000 - 180.000; Vollzeit

Zusammenfassung

AEM Singapore Pte. Ltd. is seeking a Section Manager, Field Service to lead a team of Field Service Engineers across customer sites in Singapore and beyond, ensuring installation, commissioning, preventive maintenance, and rapid response to service issues.

You will drive operational excellence, KPI tracking, safety compliance, and collaboration with Engineering, Quality, and Program Management to deliver reliable service and growth.

Qualifikationen

• Bachelor's Degree in Electrical, Electronics, Mechanical, Mechatronics Engineering, or related discipline.
• 8–10 years of experience in semiconductor equipment, automation, capital equipment, or field service operations.
• 3–5 years of people management experience leading technical service teams.
• Strong knowledge of equipment installation, troubleshooting, maintenance, and customer support operations.
• Experience managing global customers and multi-site service teams.
• Willingness to travel internationally as required.

Aufgaben

• Lead, coach, and develop a team of Field Service Engineers and Site Leads.
• Oversee installation, qualification, maintenance, and repair activities for AEM equipment and systems.
• Act as the primary escalation point for critical customer issues and service concerns.
• Monitor service KPIs including response time, equipment uptime, MTTR, and customer satisfaction.
• Plan manpower deployment across projects, customer sites, and regions; manage schedules and on-call support.

Kenntnisse

Leadership

People management

KPI management

Stakeholder mgmt

Customer focus

Communication

Ausbildung

Bachelor's Degree in Engineering

Jobbeschreibung

AEM Singapore Pte. Ltd. is seeking a Section Manager, Field Service to lead a team of Field Service Engineers across customer sites in Singapore and beyond, ensuring installation, commissioning, preventive maintenance, and rapid response to service issues.

You will drive operational excellence, KPI tracking, safety compliance, and collaboration with Engineering, Quality, and Program Management to deliver reliable service and growth.