Field Service Resource Optimizer

TELISTAR SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Telistar Solutions PTE. LTD. in Singapore is seeking a Resource Planner to optimize field service resource deployment and ensure precise contract billing.

This role supports operational KPIs, revenue realization, contract compliance, and continuous improvement by coordinating service activities and collaborating with cross-functional teams. You will plan and schedule Field Service Engineers for preventive and corrective maintenance, manage billing readiness, and monitor SLAs.

Qualifications

• Experience in resource planning or service operations administration.
• Familiarity with ServiceMax, Salesforce, SAP or equivalent CRM/ERP platforms.
• Strong analytical and organizational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Good communication and stakeholder management abilities.

Responsibilities

• Plan and schedule Field Service Engineers for preventive maintenance, installations, corrective maintenance, and field change orders to meet service commitments
• Optimize resource utilization balancing customer needs, SLA requirements, and engineer availability
• Ensure preventive maintenance activities are completed within contractual timelines and grace periods
• Maintain and update Installed Base records to support maintenance planning and service execution
• Coordinate billing submissions, invoice generation, and billing-related queries with Finance, Commercial, and shared service teams
• Monitor unbilled activities and implement corrective actions to reduce billing backlog and prevent revenue leakage

Skills

Resource planning

Service coordination

Analytical skills

Organizational skills

Communication skills

Excel proficiency

Stakeholder management

Multitasking

Tools

ServiceMax

Salesforce

SAP

Job description

Telistar Solutions PTE. LTD. in Singapore is seeking a Resource Planner to optimize field service resource deployment and ensure precise contract billing.

This role supports operational KPIs, revenue realization, contract compliance, and continuous improvement by coordinating service activities and collaborating with cross-functional teams. You will plan and schedule Field Service Engineers for preventive and corrective maintenance, manage billing readiness, and monitor SLAs.