Field Service Manager (ACMV/HVAC/North)

Talent Trader Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment firm in Singapore is seeking a Field Service Manager for the HVAC industry. This role involves overseeing field service operations, leading a team of technicians, and implementing service strategies for customer satisfaction. The ideal candidate has at least 5 years of experience in field service operations and strong leadership skills. This position offers the opportunity to excel in a dynamic environment.

Qualifications

• Minimum 5 years of experience in field service operations.
• Experience in managing a team of field service technicians.
• Valid driver's license.

Responsibilities

• Manage and oversee field service operations in North region.
• Lead a team to ensure efficient and timely service delivery.
• Develop and implement service strategies to meet customer satisfaction.

Skills

Field service operations management

ACMV/HVAC systems knowledge

Leadership

Customer relationship management

Problem-solving

Education

Diploma or Degree in Engineering

Job description

Responsibilities:

• Manage and oversee field service operations for the Air Conditioning, Mechanical Ventilation, and HVAC industry in the North region.
• Lead a team of field service technicians and support staff to ensure efficient and timely service delivery.
• Develop and implement service strategies to meet customer satisfaction and business objectives.
• Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance.
• Collaborate with cross-functional teams, including sales and engineering, to ensure seamless service delivery and customer satisfaction.
• Handle customer escalations and resolve issues in a timely and satisfactory manner.
• Ensure compliance with health, safety, and environmental regulations and industry standards.
• Provide technical support and guidance to the field service team and customers.
• Stay updated on industry trends and technological advancements in ACMV/HVAC systems.

• Diploma or Degree in Engineering or related field.
• Minimum 5 years of experience in field service operations within the ACMV/HVAC industry.
• Strong knowledge of ACMV/HVAC systems and equipment.
• Experience in managing a team of field service technicians.
• Excellent leadership and communication skills.
• Customer-focused mindset and ability to build and maintain relationships.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced and dynamic environment.
• Valid driver's license.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.