Field Service Engineer - BioMonitoring

Merck Life Science; Singapore; On-site; SGD 54,000 - 86,000; Full time

Job summary

Merck Life Science in Singapore is seeking a BioMonitoring Engineer responsible for installation, qualification, preventive maintenance, repair, and field support of BioMonitoring instruments at customer sites.

You will perform IQ/OQ validation, calibration, and service reporting, train customers, promote service contracts, and collaborate with sales and application teams to ensure compliant operation.

Qualifications

• Bachelor's degree in Engineering, Biomedical Science, Life Sciences or related field.
• Minimum 2 years field service or instrument validation experience.
• Experience with IQ/OQ validation and GMP/GLP requirements.
• Proficient in English, strong documentation and reporting.

Responsibilities

• Install, qualify, maintain BioMonitoring instruments at customer sites.
• Perform IQ/OQ validation and ensure regulatory compliance.
• Provide field service and on-site troubleshooting with minimal downtime.
• Prepare service reports, schedules, and follow-up actions.
• Deliver technical training and customer support at facilities.
• Promote service contracts and consumables to customers.

Skills

Field service

IQ/OQ validation

Customer training

GMP/GLP familiarity

CRM/Salesforce

English communication

Education

Bachelor's degree in Engineering or Life Sciences

Tools

Salesforce (SFDC)

Job description

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

The BioMonitoring Engineer is a field-based technical role within the BioMonitoring Division, responsible for the installation, qualification, preventive maintenance, repair, and ongoing technical support of BioMonitoring instruments at customer sites across Singapore. Operating at the intersection of technical excellence and customer service, the role plays a key part in driving service revenue, supporting sales growth, and ensuring customers in GMP pharmaceutical, biotech, and food & beverage environments receive best-in-class instrument performance and compliance support.

What You Do

• Installation, Qualification & Preventive Maintenance
• Install, commission, validate, and qualify BioMonitoring instruments at customer sites in accordance with established protocols and GMP/GLP requirements.
• Perform Installation Qualification (IQ) and Operational Qualification (OQ) activities, ensuring all documentation meets regulatory and customer standards.
• Execute scheduled preventive maintenance and calibration services on installed instruments, maintaining full compliance with service SOPs.
• Diagnose, troubleshoot, and repair instrument faults in the field, restoring equipment to full operational status with minimal customer downtime.
• Ensure availability of the correct consumables, spare parts, and materials prior to each installation, maintenance visit, or validation activity.
• Adhere strictly to established standards, service protocols, and safety procedures across all field activities.
• Reporting & Scheduling
• Produce timely, accurate, and complete field service reports for every customer visit, capturing work performed, parts used, and follow-up actions required.
• Plan and schedule service visits, preventive maintenance calls, and follow-up activities promptly and in alignment with customer needs and SLA commitments.
• Respond to customer service requests in a professional and timely manner, keeping customers informed of progress and expected resolution timelines.
• Customer Support & Training
• Deliver hands-on technical support and instrument training to customers, end-users, and site personnel at customer facilities.
• Act as a trusted technical advisor, proactively identifying customer challenges and recommending appropriate solutions.
• Align with team and organisational objectives to contribute to continuous improvement of the customer experience.
• Asset & Equipment Management
• Maintain, service, and ensure the security of all company assets assigned to the role, including laptops, mobile devices, sample stocks, and technical literature.
• Monitor, maintain, and manage calibrators and reference standards, ensuring all are in-date, traceable, and correctly documented.
• Keep a complete and accurate inventory of spare parts and consumables held in the field to support service operations.
• Sales Support & Service Revenue
• Actively promote and sell service contracts, IOQ services, and consumables to customers during field visits and follow-up interactions.
• Take personal accountability for achieving assigned service revenue and contract revenue targets.
• Support the sales team by identifying and passing on leads, cross-sell opportunities, and instrument upgrade prospects identified during customer interactions.
• CRM & Installed Base Management
• Maintain and regularly update the Installed Base records for all BioMonitoring instruments under the assigned Singapore territory in SFDC (Salesforce).
• Log all service activities, customer interactions, and follow-up actions in the CRM system in a timely and accurate manner.
• Record and update sales opportunities and leads in SFDC to support BioMonitoring business development and pipeline visibility.
• Team & Partner Support
• Collaborate with and support the local team, including sales and application specialists, to deliver integrated customer solutions.
• Provide technical guidance, instrument training, and operational support to authorised dealers and third-party service providers as required.
• Share technical knowledge, field insights, and customer feedback with the wider service and product teams to support continuous improvement.
• Meetings, Events & Representation
• Attend internal team meetings, sales conferences, training courses, and departmental reviews as required.
• Represent the BioMonitoring Division at trade exhibitions, customer seminars, and product demonstrations, supporting the sales and marketing team on-site.
• Participate in product training and technical upskilling programmes to maintain current knowledge of the BioMonitoring portfolio.
• Administration & Compliance
• Complete all business administration tasks accurately and on time, including personal expense reporting in line with company policies and guidelines.
• Maintain full compliance with Code of Conduct, health & safety requirements, and customer site access regulations.
• Support internal and customer audits by providing accurate service records and documentation upon request.

Who You Are

• Bachelor's degree in Engineering, Biomedical Science, Microbiology, Life Sciences, or a related discipline.
• Minimum 2 years of experience in field service, instrument validation, or a related technical role within the GMP pharmaceutical, biotech, or life science instruments sector.
• Practical knowledge of instrument installation, IQ/OQ validation processes, and preventive maintenance within a regulated environment.
• Familiarity with GMP/GLP regulatory requirements and quality standards applicable to pharmaceutical or food & beverage manufacturing.
• Hands-on experience with BioMonitoring, environmental monitoring, microbiology testing, or quality control instruments would be added advantage
• Experience using CRM platforms, preferably Salesforce (SFDC), for service activity and opportunity management.
• Exposure to service contract sales, consumable promotion, or commercial engagement with customers in a field role.
• Knowledge of ISO standards or pharmacopoeia requirements (USP / EP) relevant to BioMonitoring applications would be advantageous.
• Proficiency in MS Office applications (Word, Excel, PowerPoint) with strong documentation and reporting skills.
• Strong verbal and written communication skills in English.
• Willingness to travel to customer sites across Singapore and, when required, support regional activities across Southeast Asia.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!