Field Service Engineer

VEOLIA WATER TECHNOLOGIES & SOLUTIONS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

VEOLIA WATER TECHNOLOGIES & SOLUTIONS SINGAPORE PTE. LTD. is seeking a proactive engineer to act as the primary contact for customers and manage a service portfolio in Singapore.

You will lead frontline interactions, coordinate with sales and operations to fulfill orders, and guide a team of specialists and subcontractors on site. Experience in water treatment or related facilities, strong communication, and willingness to travel are essential.

Qualifications

• Mechanical/Electrical/Instrument or equivalent degree in engineering
• At least 2 years in field service or operation & maintenance for water treatment/process industries
• Willingness to travel within territory
• Proficient with Microsoft Office and Google Workspace
• Diploma holders in Electrical/Instrument background welcome

Responsibilities

• Act as VEOLIA point of contact for customers and manage the client portfolio
• Lead frontline interactions with customers on demands and deliveries
• Collaborate with Service Leader, center and sales/proposals to execute work orders and projects
• Coordinate with procurement and vendors for quotations, surveys, orders and deliveries
• Initiate modifications and retrofit projects (Value-Added Projects)
• Lead a team of specialists and subcontractors for site work and safety reporting
• Execute ad-hoc services and small projects; ensure EHS and ethics compliance
• Maintain 24/7 on-call availability for emergencies, EHS, and production issues

Skills

Team leadership

Customer handling

Field service experience

Interpersonal skills

Analytical & quality improvement

Education

Engineering degree (Mechanical/Electrical/Instrument)

Diploma in Electrical/Instrument

Tools

Microsoft Office

Google Workspace

Job description

Act as VEOLIA point of contact for the customer. Develop relationships with customer and manage client portfolio; be the leader in frontline dealing with customer on demands and deliveries.

• Work in close cooperation with Singapore Service Leader, service center leader and sales/proposal team to deliver work orders / projects and resolve customer issues.
• Liaise with procurement, 3rd party vendors/contractors for quotations, site surveys, orders, deliveries and work executions
• Initiate & implement required modification and retrofit projects (Value-Added Projects)
• Manage a team of specialists and various subcontractors for works execution. Provide guidance to the team on technical, resources, skills / knowledge and reporting to achieve services excellence.
• Manage and execute ad-hoc services / small projects (managerial and hands-on)
• Implement and promote VEOLIA EHS and Ethics policies. Manage service orders and assignments incompliance with applicable regulations and encourage good employee safety practices. Ensure permanent link with EHS leaders to improve EHS culture and comply to all company, customer and regulatory requirements.
• Maintain availability on a 24-hour per day/365 day per year call basis to ensure coverage for FSR duties, EHS and production emergencies
• Mechanical/Electrical/Instrument or equivalent degree in engineering from an accredited university or college with at least 2 years of experience in a field service or operation and maintenance position for Ultra-Pure Water, Waste Water & process treatment field.
• Ability and willingness to travel within territory.
• Must be proficient with Microsoft and google work space applications
• Diploma Holders in Electrical/Instrument background

Added Advantages:

• Possess experience in managing site team consist of 4 – 6 team members
• At least 3 years’ experience in the operation & maintenance of water treatment system or facility operation (RO, EDI, UF, Filters, WWTP)
• Experienced on control system (SCADA or HMI)
• Strong Knowledge on water treatment system: UF, RO and EDI/IX
• Strong oral and written communication skills
• Able to interface at all levels of the organization both internally and externally
• Strong interpersonal and leadership skills
• Proven analytical and quality improvement ability