Field Service Engineer

Veolia Water Technologies (SEA) Pte Ltd; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Veolia Water Technologies (SEA) Pte Ltd is seeking a customer-focused field service lead to act as the primary VEOLIA contact in Singapore. You will build relationships with clients, manage portfolios, and lead frontline interactions to align demands and deliveries.

In this role you will work with service leaders and sales teams to deliver work orders, coordinate with vendors, implement retrofit projects, and guide a multi-disciplinary team to ensure safe, compliant operation of ultra-pure water

Qualifications

• Mechanical/Electrical/Instrument or equivalent degree with at least 2 years in field service or O&M for water treatment.
• Willingness to travel within the territory.
• Proficient with Microsoft and Google Workspace.
• Diploma holders in Electrical/Instrument background.

Responsibilities

• Act as VEOLIA point of contact for the customer and lead frontline dealings on demands and deliveries.
• Collaborate with service leaders and sales/proposal team to deliver work orders and projects; resolve issues.
• Liaise with procurement, 3rd party vendors/contractors for quotations, site surveys, orders, deliveries and work executions.
• Initiate and implement modification and retrofit projects (Value-Added Projects).
• Manage a team of specialists and subcontractors; provide guidance on technical resources, skills, and reporting.
• Coordinate ad-hoc services and small projects, managerial and hands-on.
• Ensure EHS compliance and 24/7 availability for emergencies.

Skills

Water treatment knowledge

SCADA

HMI

Team leadership

Travel willingness

Communication skills

Education

Engineering degree

Diploma in Electrical/Instrument

Tools

SCADA

HMI

Job description

Act as VEOLIA point of contact for the customer. Develop relationships with customer and manage client portfolio; be the leader in frontline dealing with customer on demands and deliveries.

• Work in close cooperation with Singapore Service Leader, service center leader and sales/proposal team to deliver work orders / projects and resolve customer issues.
• Liaise with procurement, 3rd party vendors/contractors for quotations, site surveys, orders, deliveries and work executions
• Initiate & implement required modification and retrofit projects (Value-Added Projects)
• Manage a team of specialists and various subcontractors for works execution. Provide guidance to the team on technical, resources, skills / knowledge and reporting to achieve services excellence.
• Manage and execute ad-hoc services / small projects (managerial and hands-on)
• Implement and promote VEOLIA EHS and Ethics policies. Manage service orders and assignments incompliance with applicable regulations and encourage good employee safety practices. Ensure permanent link with EHS leaders to improve EHS culture and comply to all company, customer and regulatory requirements.
• Maintain availability on a 24-hour per day/365 day per year call basis to ensure coverage for FSR duties, EHS and production emergencies
• Mechanical/Electrical/Instrument or equivalent degree in engineering from an accredited university or college with at least 2 years of experience in a field service or operation and maintenance position for Ultra-Pure Water, Waste Water & process treatment field.
• Ability and willingness to travel within territory.
• Must be proficient with Microsoft and google work space applications
• Diploma Holders in Electrical/Instrument background

Added Advantages:

• Possess experience in managing site team consist of 4 – 6 team members
• At least 3 years’ experience in the operation & maintenance of water treatment system or facility operation (RO, EDI, UF, Filters, WWTP)
• Experienced on control system (SCADA or HMI)
• Strong Knowledge on water treatment system: UF, RO and EDI/IX
• Strong oral and written communication skills
• Able to interface at all levels of the organization both internally and externally
• Strong interpersonal and leadership skills
• Proven analytical and quality improvement ability