Field Service Engineer

RIGAKU ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

Rigaku Asia Pacific PTE. LTD. in Singapore is seeking a Field Service Engineer to install, service and maintain Rigaku XRD and XRF systems across Singapore, with occasional support across Southeast Asia.

You will deliver prompt technical support, meet MTTR targets and ensure a high-quality customer experience. The role requires a Diploma or Degree in engineering, hands-on X-ray equipment experience, strong English communication, and willingness to travel up to 20% of time.

Qualifications

• Diploma or Degree in a relevant engineering discipline.
• Experience with X-ray equipment is preferred.
• Strong spoken and written English.
• Willingness to travel up to approximately 20% of working time.

Responsibilities

• Carry out service assignments and other tasks assigned by the reporting manager.
• Install, service, troubleshoot and maintain Rigaku X-ray equipment, and provide customer training as required.
• Complete work reports and weekly timesheets accurately and professionally.
• Provide hotline technical support to customers and business partners as required.
• Meet applicable productivity and billable-hour targets.
• Comply with radiation safety requirements, regulatory requirements and Company procedures.

Skills

Strong communication

Travel willingness

Customer support

Education

Electrical/ Electronics/ Mechanical Engineering degree

Tools

X-ray equipment experience

Job description

Job Summary

The Field Service Engineer (FSE) is responsible for the installation, servicing and maintenance of Rigaku X-ray Diffraction (XRD) and X-ray Fluorescence (XRF) systems in Singapore, with occasional onsite support across Southeast Asia. The FSE is expected to provide prompt and competent technical support, meet applicable Mean Time to Repair (MTTR) targets, and contribute to a high-quality customer experience.

Key Responsibilities

• Carry out service assignments and other tasks assigned by the reporting manager.
• Install, service, troubleshoot and maintain Rigaku X-ray equipment, and provide customer training as required.
• Complete work reports and weekly timesheets accurately and professionally.
• Provide hotline technical support to customers and business partners as required.
• Meet applicable productivity and billable-hour targets.
• Comply with applicable radiation safety requirements, regulatory requirements and Company procedures when installing, servicing and maintaining X-ray equipment.
• Participate in overseas technical and product training and develop the required technical competencies for the role.
• Undertake other duties and responsibilities as required according to evolving business and customer needs

Requirements

• Diploma or Degree in Electrical Engineering, Electrical and Electronic Engineering, Mechanical Engineering, Physics, Materials Engineering, or related technical discipline.
• Experience with X-ray equipment is preferred. Candidates with relevant engineering projects or practical technical experience gained during their studies may also be considered.
• Strong spoken and written English.
• Additional language capabilities would be an advantage.
• Good interpersonal and communication skills, with the ability to work effectively with customers, distributors and internal stakeholders across different countries and cultures.
• Willingness to travel for business, which may account for up to approximately 20% of working time.

Note: The above duties and responsibilities are not exhaustive. The job holder may be assigned other duties from time to time according to business and customer needs.