Field Service Engineer

LUTRON G.L. LTD.; Singapore; On-site; SGD 66,960 - 100,440; Full time

Job summary

LUTRON G.L. LTD. is seeking a Field Service Engineer to support our Singapore team. You will deliver full technical support to sales teams, contractors, and end-users, ensuring Lutron lighting control systems are installed, commissioned, maintained, and optimized to company standards.

The role emphasizes delivering high-quality field service, troubleshooting technical issues, and ensuring reliable system performance and a positive user experience across customer sites and pilots.

Qualifications

• Diploma or Degree in Electrical Engineering, Electronics Engineering, Building Services, Automation, or a related field.
• 3–5 years of field service/commissioning/technical support experience.
• Knowledge of lighting control systems, electrical systems, networking, and building technologies.
• Proficient with Microsoft Office.
• Willingness to travel on short notice and support regional projects.

Responsibilities

• Commission, maintain and service Lutron lighting control systems.
• Troubleshoot and rectify system issues at customer sites.
• Ensure installations follow Lutron standards and specs.
• File complete site service records.
• Provide on-site and remote technical support to stakeholders.
• Answer product and system technical enquiries promptly.
• Escalate complex problems to internal teams.
• Support pilots, testbed projects, and new product launches.
• Provide customer training and live system demos.
• Collect user feedback to drive product and service upgrades.
• Collaborate cross-functionally to boost service quality.

Skills

Field service experience

Troubleshooting

Electrical systems knowledge

Networking fundamentals

Microsoft Office

Education

Diploma/Degree in Electrical/Electronics/Building Services/Automation

Tools

Lighting control systems

Building technologies

Job description

Job Title: Field Service Engineer (FSE)

Location: Singapore

Report to: Senior Operations Manager

Overview

We have an immediate opening for a Field Service Engineer to join our fast-growing Singapore team to support our expanding business needs.

In this role, you will deliver full technical support to sales teams, contractors, and end‑users, ensuring Lutron lighting control systems are installed, commissioned, maintained, and optimized according to company standards.

This role is responsible for delivering high‑quality field service, troubleshooting technical issues, and supporting customers to ensure reliable systems performance and a positive user experience.

Key Responsibilities

• Commission, maintain and service Lutron lighting control systems
• Troubleshoot, diagnose, and rectify system issues at customer job sites
• Ensure installations follow Lutron standards and specs
• File complete, accurate site service records
• Deliver on‑site & remote technical support to all stakeholders
• Answer product and system technical enquiries promptly
• Escalate complex technical problems to internal teams
• Support pilots, testbed projects and new product launches
• Provide customer training and live system demos
• Collect user feedback to drive product and service upgrades
• Collaborate cross‑functionally to boost overall service quality

Qualifications

• Diploma or Degree in Electrical Engineering, Electronics Engineering, Building Services, Automation, or a related field.
• Minimum 3–5 years of experience in field service, commissioning, technical support, or related roles.
• Solid knowledge of lighting control systems, electrical systems, networking fundamentals, and integrated building technologies.
• Proficient in Microsoft Office applications.
• Willingness to travel on short notice and support regional projects as required.